Gopuff Adds Scheduling Feature

Customers can now time their delivery orders, pick them up or gift them.

November 22, 2022

ALEXANDRIA, Va.—Gopuff customers can now schedule orders ahead of time, pick up orders from nearby warehouse and “gift” purchases, reports TechCrunch.

If a Gopuff marketplace is closed, customers can now schedule their orders to be delivered as soon as the service reopens, and they can also schedule orders in advance for a specific date and time. Pickup orders will be offered at “many” locations, according to Gopuff, but it is unclear how many, and pickup times will mirror that of in-app ordering.

The platform is also launching a gifting feature, which allows customers to add gifts to their cart for recipients both on and off the platform. Once they have chosen their gift, customers then add in the recipient’s name, address, phone number and gift message to the order, and the sender is notified via text confirming the preparation of gift order, and the recipient receives a text when the order is nearing, delivered or canceled.

Gopuff recently partnered with Grubhub, offering Gopuff’s network of instant commerce locations on the Grubhub Marketplace, starting with a pilot in select locations in Austin, Texas; Boston; Chicago; Los Angeles, Philadelphia and New York.

The partnership expands Grubhub’s selection of convenience items available to diners, including grocery, alcohol, health and wellness, household, pet and baby supplies, and opens a new channel for Gopuff to reach more customers. Orders placed on the Grubhub Marketplace are fulfilled and delivered by Gopuff’s network.

Gopuff was last valued at $15 billion by investors and aims to provide its customers with a wider and more eclectic range of goods than they might find in a bricks-and-mortar convenience store, and it delivers orders to customers in about 15 minutes. During the past seven years, Gopuff has amassed a network of more than 250 micro-fulfillment centers that service 650-plus U.S. cities in 41 states and Washington, D.C., and it acquired 161 BevMo! Stores in 2020.