Registration now open
1-3 June: Live, Virtual Experience
NACS Convenience Summit Europe is where the world gathers each year to gain and share knowledge on global strategic industry issues, while taking a deep dive into how these core, retail-centric themes will impact our industry today and in the future. Today, some of the most innovative ideas in store design and foodservice execution can be discovered in Dublin, Ireland. Delegates attending this year’s summit will be taken on a virtual discovery of progressive retail operations. Join leading retail executives, thought leaders, marketing innovators, analysts and academics from the comforts of your home, office or on-the-go, and experience why convenience retailers in Dublin are at the forefront in creating memorable food and destination experiences.
This event features thought leadership from European and global speakers.
- 125+ senior leader delegates from 25+ countries
- 12+ speakers and panelists
- Virtual store visits from around the world, crowd-sourced from your peers (video)
- Thought Leadership – Discover new ideas, products and solutions that are addressing the challenges and opportunities of today, tomorrow and 10-20 years into the future.
- Strategic Relationships – No other convenience industry event brings together leaders in store operations, marketing innovation, retail design, fuel delivery and other key performance retail areas. Meet leaders who can make a difference to your business and career.
- Immersive Learning – On the heels of a disruptive 2020, hear retailer case studies, success stories and best practices that will help you benchmark your business. Exchange best practices and form deep collaborations through casual and facilitated conversations with the best and brightest minds in our industry.
- Awards – See which retailers will be recognized for outstanding achievement in the European convenience industry. Hear best practices from the winner, watch their award submission videos and celebrate their success.
- CEOs
- Presidents
- Executive Vice Presidents of Sales
- Heads of Marketing & Sales
- Heads of Retail Operations
- 7-Eleven, Inc. (USA)
- Albert Heijn New Markets (The Netherlands)
- Applegreen PLC (Ireland)
- Circle K Europe
- Reitan Convenience AS Scandinavia & The Baltics
- Repsol (Spain)
- Wawa, Inc. (United States)
- And more…
For general event inquiries, please contact:
Suzanne George, CMP
Meetings & Events Manager, NACS
sgeorge@convenience.org
+1 703-518-4259
Register Now
Check back frequently for more information on the full agenda. All event sessions and award recognition will be held online.
Global Strategic Industry Issues
Speaker: Henry O. Armour, President & CEO, NACS
Where is Europe leading the industry to the future and where is it lagging? Henry will share the latest results of NACS’ proprietary survey of senior representatives of the convenience and fuel retailing industry from across the globe.
Last Mile Models
Host: Lori Buss Stillman, VP Research, NACS
Panelist: Brian Donaldson, CEO, Maxol, Ireland
The last mile has been on the agenda of the industry for a while. Lori will share the latest global research from NACS on how last mile models have been previously relevant, have become more relevant during the pandemic and what the post-pandemic future might hold.
Email & Bio Break
The Future Vehicles And The Fuels That Will Power Them
Host: Henry O. Armour, President & CEO, NACS
Speakers and panelists:
- Martin Roemheld, Head of E-Mobility Services, Volkswagen, Germany
- Istvan Kapitany, Executive Vice President, Shell Retail, UK
Our experts will share their perspectives on the future of fuels, followed by a discussion with Henry to show attendees how a leading energy company and a leading global car maker see the future of electrification, alternative fuels and alternative transportation.
European Convenience Retail Technology Award
We unveil the 2021 winner of the NACS European Convenience Retail Technology award! Listen in to an interview with the winner, hosted by the awards sponsor Gilbarco.
Daily Wrap Up
Join Director of NACS Global Mark Wohltmann, who will reflect on what we saw and what we heard, by summarizing the day’s insights and learnings.
Food Trends Across Europe & Around the World
Host: Daan Merckx, Manager Retail & Inspiration, Areaal Advies, The Netherlands
Panelists:
- Jesper Oestergaard, Managing Director, ReitanConvenience, Denmark
- Mary-Rose Hannum, Senior Director, Fresh Food and Beverage Experience, Wawa Inc., USA
Daan will share case studies on three big trends that are happening: the merger of food, foodservice and grocery retail. After, Daan will then host a panel discussion with two leading convenience retailers in the field of foodservice to pinpoint the latest trends on either side of the Atlantic.
Strategies to Increase Labor Productivity
Speaker: Kristian Planke Styrmo, Director People Development Europe, Circle K, Norway
How can you sustainably offer higher wages? Hear how leaving employees behind—with bad jobs—is a choice, not a necessity, and how operational excellence enables companies to offer the lowest prices to customers while ensuring good jobs for their employees and superior results for investors. Afterward, Kristian will show how Circle K has used gamification successfully in their efforts around talent recruitment and retention.
Email & Bio Break
Sustainability: It's Bigger Than Environmental Responsibility
Host: Joachim Schlange, Managing Partner, S&Z - Consultants for Corporate Responsibility, Germany
Panelists are selected members of the NACS Coca-Cola Retailing Research Council (NCCRRC):
- Rodrigo Zavala
- Darryl Burchell, Former Global Head of Convenience Retail, BP, UK
What is the role of convenience retail in community sustainability? This is one of the questions explored by the NCCRRC in their latest study. Joachim will talk about the importance of ESG in today’s business decisions and share some findings from the study before hosting a panel discussion with two leading retailers to highlight the role of our industry in community sustainability.
European Convenience Retail Sustainability Award
We unveil the 2021 winner of the NACS European Convenience Retail Sustainability award! Listen to an interview with the winner, hosted by the awards sponsor.
Daily Wrap Up
Join Director of NACS Global Mark Wohltmann reflecting on what we saw and what heard, with a summary of this day’s insights and learnings.
Unmanned Retail
Host: Professor Sabine Benoit, Professor for Marketing, University of Surrey & Head of the Lekkerland Competence Center for Out-of-Home Consumption
Panelists: TBD
Staff-less stores started a few years ago and the likes of Amazon Go trialed and advanced the technology behind it. Professor Benoit conducted a global study to shed light on the success factors for unmanned retail, from seasons to locations to payments. Discovering 189 factors for success, Professor Benoit will share the essence of the findings before hosting a panel discussion with two retailers that trialed and succeeded in their own way with two different approaches.
Store Visits from Around the World
Have a look at this year’s “Best of the Best” store submissions, which reflect innovative and successful convenience stores that break new ground and set innovative standards for the industry.
Email & Bio Break
“Best of the Best” Store Award
Attendees will vote for their favorite and the winner will be announced online.
European Community Engagement and Support Award
We unveil the 2021 winner of the NACS European Convenience Retail Sustainability award! Listen to an interview with the winner, hosted by the awards sponsor.
What Have We Heard, What Have We Learned?
Speaker: Henry O. Armour, President & CEO, NACS
Summarizing the Summit’s presentations and panel discussions, Henry will reflect on the strategic industry issues, what we learned from the experts and take a look ahead on what might be coming our way.
Program Wrap Up
Join Director of NACS Global Mark Wohltmann for a final review of the event and for some announcements on when and where we will see each other again.
For general event inquiries, please contact:
Suzanne George, CMP
Meetings & Events Manager, NACS
sgeorge@convenience.org
+1 703-518-4259
Register Now
Registration for the 2021 NACS Convenience Summit Europe is open to all attendees.
| NACS Members/Non-Members |
Early Bird Rates
through 18 May |
Standard Rates
beginning 19 May
|
|
Convenience Summit Europe Attendee
|
€ 495
|
€ 695
|
There is no difference in price for NACS Members or Non-Members in 2021.
To inquire about group registrations and bundled savings for your team, please email sgeorge@convenience.org or call (703) 518-4259.
*** To learn about becoming an international NACS Member, please contact Mark Wohltmann, mwohltmann@convenience.org
Event Registration: Suzanne George, sgeorge@convenience.org
Global Supplier Council: Nat Keller, nkeller@convenience.org
The NACS European Convenience Retail Awards recognise outstanding achievements in the European retail community. For nearly 15 years, the programme has been a high point for retailers, industry experts and suppliers who gather each June at the NACS Convenience Summit Europe to recognise and celebrate industry success and innovation.
The awards provide one of the greatest benchmarks of global convenience retailing excellence. Over the years, entrants from multiple European countries and diverse types of convenience formats and company sizes have participated. The competition is rigorous, and the benefits of participation are numerous.
Celebrate with us—and the leadership of the most innovative convenience retailers across the globe—at the Convenience Summit Europe virtual programme.
- The Convenience Retail Sustainability Award (sponsored by The Coca-Cola Company)
- The Convenience Retail Technology Award (sponsored by Gilbarco)
- The Community Engagement and Support Award (sponsored by PepsiCo, Inc.) *New in 2021
- The “Best of the Best” Store Award (sponsored by The Coca-Cola Company) *New in 2021
Please submit your entry by 14 May 2021. Full award descriptions and entry requirements can be found in the awards brochure (PDF).
Submit Your Entry Frequently Asked Questions
- NACS International Convenience Retailer of the Year, sponsored by Jack Link’s: Reitan Convenience Denmark
- NACS European Convenience Industry Leader of the Year, sponsored by Mondelēz International, Inc.: István Kapitány, Executive Vice President, Shell Retail
- NACS European Convenience Retail Sustainability Award, sponsored by The Coca-Cola Company: Thornton’s Budgens
- NACS European Convenience Retail Technology Award, sponsored by PDI: Applegreen
View videos from the 2019 International Convenience Retailer of the Year entrants for inspiration.
The NACS Convenience Summit Europe is proud to partner with industry suppliers for this global event. Opportunities for company/brand visibility and connections vary. For a full overview of the 2021 virtual sponsor opportunities please visit the brochure linked below.
Explore Partnership Opportunities (PDF)
For sponsorship inquiries, please contact
Kym Selph
Exhibit Sales & Services Manager, NACS
kselph@convenience.org
Check back frequently to find answers to the most commonly asked questions about the Summit.
What date is the 2021 Convenience Summit Europe?
The virtual program will be live Tuesday 1 June – Thursday 3 June, 2021 from 9:00 am – 11:30 am (IST) each day.
Once I have registered, when will I receive log in instructions for the virtual program?
Instructions will be emailed to each registered attendee the week of the event.
What happens if I have a registration credit from last year’s cancelled event?
If you have a registration credit from 2020, you will receive an email asking if you want to apply to amount to this year’s virtual event, receive a refund or roll the credit to next year’s event in Berlin, Germany (31 May – 2 June, 2022).
How long will each session last?
Each session will last approximately 30 mins, followed by a panel reaction. The complete virtual program will be available for viewing beginning 1 June and run daily from 9:00 am – 11:30 am IST. All presentations will be released at the times shown on the agenda.
What is your cancellation policy for this event?
Due to the nature of this virtual event, cancellations and refunds will not be accepted. You may transfer your registration to another person inside your company, no later than 27 May 2021, at no additional cost. Please contact Suzanne George at sgeorge@convenience.org for assistance.
Register Now
See why leading convenience and fuel retail brands around the globe attend the NACS Convenience Summit Europe. If you want to see the future of convenience, then there’s no other event like this.
Enjoy these photos from our 2019 event in London and Amsterdam!
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For general event inquiries, please contact:
Suzanne George, CMP
Meetings & Events Manager, NACS
sgeorge@convenience.org
+1 703-518-4259
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