NACS Convenience Summit Europe

Name: NACS Convenience Summit Europe
Start: 5/31/2022
End: 6/2/2022

31 May – 02 June, 2022
Berlin, Germany

Add to Calendar 05/31/2022 10:00 AM 06/02/2022 4:00 PM America/New_York NACS Convenience Summit Europe Gather with acclaimed retailers and suppliers from around the globe to hear what experts see for the future of convenience retailing in Europe. Grow relationships, learn and visit area stores in this multi-day conference. Berlin, Germany

Bringing Retail Innovation, Inspiration and Thought Leadership Together

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Mark Your Calendar for 31 May – 2 June & Join Our Mailing List

The convenience channel in Germany is growing at a rapid pace, with convenience and forecourt stores opening in large numbers throughout the country. Together, we’ll explore the market trends spurring growth in the region and around the globe. See how German retailers are redefining the shopping experience to meet new consumer demand for omnichannel experiences, hard discounts, food-to-go and food-for-later meal options. You’ll be immersed in effective insights and strategies to help you excel in this truly unique European market.

Event Snapshot

125+ senior leader delegates from 25+ countries
12+ speakers and panelists
Virtual store visits from around the world, crowd-sourced from your peers (video)

Event Features

Thought Leadership – Discover new ideas, products and solutions that are addressing the challenges and opportunities of today, tomorrow and 10-20 years into the future.
Strategic Relationships – No other convenience industry event brings together leaders in store operations, marketing innovation, retail design, fuel delivery and other key performance retail areas. Meet leaders who can make a difference to your business and career.
Immersive Learning – On the heels of a disruptive 2020, hear retailer case studies, success stories and best practices that will help you benchmark your business. Exchange best practices and form deep collaborations through casual and facilitated conversations with the best and brightest minds in our industry.
Awards – See which retailers will be recognized for outstanding achievement in the European convenience industry. Hear best practices from the winner, watch their award submission videos and celebrate their success.

Who Attends

CEOs
Presidents
Executive Vice Presidents of Sales
Heads of Marketing & Sales
Heads of Retail Operations

Past Participating Retailers

7-Eleven, Inc. (USA)
Albert Heijn New Markets (The Netherlands)
Applegreen PLC (Ireland)
Circle K Europe
Reitan Convenience AS Scandinavia & The Baltics
Repsol (Spain)
Wawa, Inc. (United States)
And more…

Contact

For general event inquiries, please contact:

Suzanne George, CMP
Meetings & Events Manager, NACS
sgeorge@convenience.org
+1 703-518-4259

Join Our Mailing List

Sample agenda from the June 2021 virtual programme is below.

Sign up and save. Join our mailing list to be the first to know when registration opens and programme details are announced for the 2022 NACS Convenience Summit Europe in Berlin, Germany from 31 May–2 June 2022. Get updates on content, speakers and award entries, as well as first access to reduced registration and discounted hotel room rates.

Tuesday, 1 June

9:00 AM – 11:30 AM (GMT +1)

Global Strategic Industry Issues
Speaker: Henry O. Armour, President & CEO, NACS
Where is Europe leading the industry to the future and where is it lagging? Henry will share the latest results of NACS’ proprietary survey of senior representatives of the convenience and fuel retailing industry from across the globe.

Last Mile Models
Host: Lori Buss Stillman, VP Research, NACS
Interviews with Brian Donaldson, CEO, Maxol, Ireland and Viviane Athar, Head of MarTech & Digital, AmPm (Ipiranga), Brazil
The last mile has been on the agenda of the industry for a while. Lori will share the latest global research from NACS on how last mile models have been previously relevant, have become more relevant during the pandemic and what the post-pandemic future might hold.

Email & Bio Break

The Future Vehicles And The Fuels That Will Power Them
Host: Henry O. Armour, President & CEO, NACS
Speakers and panelists:

Martin Roemheld, Head of E-Mobility Services, Volkswagen, Germany
Istvan Kapitany, Executive Vice President, Shell Retail, UK

Our experts will share their perspectives on the future of fuels, followed by a discussion with Henry to show attendees how a leading energy company and a leading global car maker see the future of electrification, alternative fuels and alternative transportation.

European Convenience Retail Technology Award
We unveil the 2021 winner of the NACS European Convenience Retail Technology award! Listen in to an interview with the winner, hosted by the awards sponsor Gilbarco.

Daily Wrap Up
Join Director of NACS Global Mark Wohltmann, who will reflect on what we saw and what we heard, by summarizing the day’s insights and learnings.

Wednesday, 2 June

9:00 AM – 11:30 AM (GMT +1)

Food Trends Across Europe & Around the World
Host: Daan Merckx, Manager Retail & Inspiration, Areaal Advies, The Netherlands
Panelists:

Jesper Oestergaard, Managing Director, ReitanConvenience, Denmark
Mary-Rose Hannum, Senior Director, Fresh Food and Beverage Experience, Wawa Inc., USA

Daan will share case studies on three big trends that are happening: the merger of food, foodservice and grocery retail. After, Daan will then host a panel discussion with two leading convenience retailers in the field of foodservice to pinpoint the latest trends on either side of the Atlantic.

Strategies to Increase Labor Productivity
Speakers:

Zeynep Ton, Professor, MIT,
Henry Armour, President & CEO, NACS
Kristian Planke Styrmo, Director People Development Europe, Circle K, Norway

How can you sustainably offer higher wages? Hear how leaving employees behind—with bad jobs—is a choice, not a necessity, and how operational excellence enables companies to offer the lowest prices to customers while ensuring good jobs for their employees and superior results for investors. Afterward, Kristian will show how Circle K has used gamification successfully in their efforts around talent recruitment and retention.

Email & Bio Break

Sustainability: It's Bigger Than Environmental Responsibility
Host: Joachim Schlange, Managing Partner, S&Z - Consultants for Corporate Responsibility, Germany
Panelists are selected members of the NACS Coca-Cola Retailing Research Council (NCCRRC):

Rodrigo Zavala, LatAm Industry Expert, Puerto Rico
Darryl Burchell, Former Global Head of Convenience Retail, BP, UK

What is the role of convenience retail in community sustainability? This is one of the questions explored by the NCCRRC in their latest study. Joachim will talk about the importance of ESG in today’s business decisions and share some findings from the study before hosting a panel discussion with two leading retailers to highlight the role of our industry in community sustainability.

European Convenience Retail Sustainability Award
We unveil the 2021 winner of the NACS European Convenience Retail Sustainability award! Listen to an interview with the winner, hosted by the awards sponsor.

Daily Wrap Up
Join Director of NACS Global Mark Wohltmann reflecting on what we saw and what heard, with a summary of this day’s insights and learnings.

Thursday, 3 June

9:00 AM – 11:30 AM (GMT +1)

Unmanned Retail
Host: Professor Sabine Benoit, Professor for Marketing, University of Surrey & Head of the Lekkerland Competence Center for Out-of-Home Consumption
Panelists:

Dan Munford, Managing Director, Insight Research, UK
Pete Gale, former head of Retailer Services Asia, Nielsen, Thailand

Staff-less stores started a few years ago and the likes of Amazon Go trialed and advanced the technology behind it. Professor Benoit conducted a global study to shed light on the success factors for unmanned retail, from seasons to locations to payments. Discovering 189 factors for success, Professor Benoit will share the essence of the findings before hosting a panel discussion with two retailers that trialed and succeeded in their own way with two different approaches.

Store Visits from Around the World
Have a look at this year’s “Best of the Best” store submissions, which reflect innovative and successful convenience stores that break new ground and set innovative standards for the industry.

Email & Bio Break

“Best of the Best” Store Award
Attendees will vote for their favorite and the winner will be announced online.

European Community Engagement and Support Award
We unveil the 2021 winner of the NACS European Convenience Retail Sustainability award! Listen to an interview with the winner, hosted by the awards sponsor.

What Have We Heard, What Have We Learned?
Speaker: Henry O. Armour, President & CEO, NACS
Summarizing the Summit’s presentations and panel discussions, Henry will reflect on the strategic industry issues, what we learned from the experts and take a look ahead on what might be coming our way.

Program Wrap Up
Join Director of NACS Global Mark Wohltmann for a final review of the event and for some announcements on when and where we will see each other again.

Contact

For general event inquiries, please contact:
Suzanne George, CMP
Meetings & Events Manager, NACS
sgeorge@convenience.org
+1 703-518-4259

NACS Operational Excellence Insights – Europe
Enterprise Insights and Real Solutions for Operational Excellence

After a year like no other, where everything has changed, the concept and world of convenience has been forever altered. That’s why the speaker presentations and first-hand retailer stories delivered during the 2021 NACS Convenience Summit Europe were so powerful. And now a much broader cross-section of your organization can leverage the insights without travel costs and still benefit—together, in real-time—from these important industry learnings as you build for the next phase of convenience & fuel retailing.

Given ongoing restrictions and disruptions from the pandemic, we understand our convenience community can’t be together in-person—yet. But the knowledge-sharing shouldn’t have to be put on hold. Together, with guidance from leading retailers across NACS international committees, we’ve curated select data and presentations from our global events to bring your team the best elements and learnings so you can put them into practice quickly for maximum impact. Content includes:

• Access to best-in-class, best-practices focused on unlocking new growth
• Memorable food and destination experiences
• Innovations in store design and robust technology solutions in Europe
• Consumer need-states, new shopping behaviors and learn how to win more trips (last mile and first mile)
• Retailer case studies that identify differences in customer needs and executions that work

Ensure your teams have universal understanding and access to the latest data and insights as you plan for what’s next. We’ve made it easy to share the learnings deeper within your organization and immediately translate the regional and global learnings to drive growth for your organization. The limited-time bundle features timely, results-driven insights from a customized selection of sessions featured during the 2021 NACS Convenience Summit Europe, 1-3 June, as well the 2021 NACS Human Resources Forum and NACS Crack the Code Experience. Each purchase includes more than 40 sessions with quick-action solutions to your most pressing day-to-day retail issues.

Explore Packages

See why leading convenience and fuel retail brands around the globe attend the NACS Convenience Summit Europe. If you want to see the future of convenience, then there’s no other event like this.

Enjoy these photos from past summits in London and Amsterdam!

Picture yourself here in 2022. Join our mailing list and get first access to early bird registration, programme details and hotel discounts for next year’s summit in Berlin, Germany from 31 May–2 June 2022.