NACS Leadership Forum

The convenience industry is in the midst of significant change. With e-tailers offering just-in-time delivery, endless choice and competitive pricing—that consumers can access from the comfort of home—why should anyone visit your stores? It’s a question that, in the face of lackluster margins and declining trips, retail leaders are asking themselves. The answer lies in exploring the boundaries of the physical store itself. Getting the answer right, and evolving the physical space accordingly, is key to survival in the bricks and mortar retail world.

Convenience retailing is going through an accelerated metamorphosis. Retailers have to turn themselves into destinations (and exciting ones at that), that provide speed, selection and a customized shopping experience. The physical store itself will have to get smarter at figuring out what customers want, providing a frictionless and memorable experience.

Embarking on this metamorphosis brings with it painful challenges and difficult decisions. Along with the executive peer networking that is a hallmark of the Leadership Forum, our 2020 event will help you navigate this disruption. Speakers at NACS Leadership Forum will reveal the decisions they are making, and the strategic and operational implications these decisions imply.

If you would like to receive an invitation for next year’s event, visit our registration tab for more information.