HR: Rethink. Refresh.
Dates: March 19–21, 2019
Location: Sterling Hall | Charleston, SC
The Industry’s HR Community Connects and Grows at the NACS HR Forum
The NACS Human Resources Forum is the premier program designed to educate and connect HR professionals working in the convenience and fuel retailing industry. At the three-day Forum, attendees benefit from interactive presentations on topics vital to their job, case studies that can generate new ideas and valuable opportunities to build relationships with industry peers.
Content Specific to Your Needs
Unlike generic HR-related events, the NACS HR Forum provides attendees with actionable information on topics specific to their job – in their industry. National-caliber speakers and industry peers provide in-depth insight and knowledge about:
Plus, attendees are updated on all the legal trends and issues that affect their job, so they can understand their implications and ensure compliance requirements are met and business risks are avoided.
Lasting Relationships that Can Move Careers Forward
Since the NACS HR Forum is designed for our industry, attendees can network with others who have the same career opportunities as they do – peers that participants can share ideas with and learn new strategies from. This valuable experience helps attendees build industry relationships that last well beyond the three days at the Forum. Attendees have the opportunity to build a strong peer network that can function as a personal board of advisors to help with work issues and opportunities throughout the year and in years to come.
Be a Part of the Convenience and Fuel Retailing Industry’s HR Community
Coverage From 2018
NACS held a successful HR Forum in San Antonio, March 6-8. See what attendees experienced and learned by viewing the following presentations from the event.
2018 HR Forum Attendees in San Antonio, TX
What Participants Are Saying
"There is no other place where our industry’s HR professionals can get together, build relationships, discuss like-issues, establish a workable network of information and ideas, as well as be updated and brought to the forefront of HR issues of the day. This forum is a must for HR members if they desire a "seat at the table."
– Francis Vlok – Sprint Mart
"The relationships that are established among HR colleagues through the NACS HR Forum are invaluable. Operators of all sizes come together for a few days and remain connected throughout the year. The value of these relationships and networks has really helped me further understand and relate to various environmental and functional challenges. It’s interesting to learn how each of us handle certain issues and hear the various perspectives. The HR Forum has also helped spawn great take-aways tasks and ideas to bring back home across many subjects. Moreover, the compliance pieces and conversations centered on the regulatory landscape are extremely useful. The conference is well organized and centered on timely subject matters specifically related to c-stores. Give it a try… you’ll want to attend every year!"
– Cindi Summers – Casey’s General Stores
For any questions regarding program content or to request more information, please contact:
For any questions regarding registration or hotel inquiries, please contact:
Meetings & Registration Coordinator
The agenda below is preliminary and subject to change without notice.
8:00am - 8:30am
Welcome and Introductions
Joanne M. Loce, Managing Partner, Fortify Leadership Group
8:30am - 9:00am
Activity: Roundtable discussions–What are the top priorities in your business? How is HR helping to solve those problems?
9:00am - 10:30am
The State of the Convenience Industry
Henry Armour, CEO, NACS
10:30am - 11:00am
11:00am - 12:00pm
Legal and Legislative Update: What We Know, What We Anticipate, and What We Can Do
12:00pm - 1:00pm
1:00pm - 2:30pm
Panel: Engaging Leaders Create an Engaged Workforce
2:30pm - 3:00pm
3:00pm - 4:15pm
How to Attract Talent in an Evolving Workplace
Stacey Ferreira, CEO, Forge
4:15pm - 4:45pm
Table Talk/Tangible Takeaways
4:45pm - 5:00pm
Day 1 Wrap Up
Day 1 Recap and Group Photo
9:00am - 10:15am
Panel: Attracting and Recruiting Employees in the C-Store Industry
10:15am - 10:45am
Telling a Better Story about Jobs
Jeff Lenard, VP Strategic Industry Initiatives, NACS
10:45am - 11:15am
11:15am - 12:15pm
Panel: Rethinking Benefits
12:15am - 1:15pm
1:15pm - 2:15pm
Developing the Next Generation of Leaders
2:15pm - 3:15pm
Tabletop Discussion – By store size
3:15pm - 3:45pm
3:45pm - 4:45pm
From Unconscious Bias to Conscious Inclusion
Joan Toth, Senior Consultant, Simpactful
5:00pm - 5:15pm
Day 2 Wrap up
8:00am - 8:15am
Day 3 Kick off
8:15am - 9:00am
Onboarding: Success from Day 1
9:00am - 10:00am
Panel: Developing Store Employees for Success
10:00am - 10:15am
10:15am - 11:15am
Break/Move to Table Break Out Discussions
Break Out Discussions by Topic
11:15am - 11:30am
Joanne M. Loce
Loce Consulting, LLC
Joanne M. Loce, president of Loce Consulting LLC, is an executive coach, consultant and speaker on topics related to strategic human resources, organization and leadership development, culture, change management, and talent management. She brings over 20 years of experience partnering with business leaders to create Human Resources strategy and delivering people related processes that contribute to the bottom line in a variety of industries, including financial services, automotive, pharmaceuticals, consumer products, insurance, chemicals, non-profit, and public agencies and education. Her current coaching and consulting clients include Fortune 500 companies in various industries, state government, and leaders in small to mid-sized firms.
Ms. Loce served as a Program Director for The Conference Board, leading ten industry conferences on talent management, performance management, and the development of emerging leaders. Her most recent corporate role was the Vice President of Talent Management and Organizational Development for Genworth Financial. Ms. Loce was responsible for leading talent management strategies and processes, recruiting, succession planning, and leadership development across global Genworth. Prior to joining Genworth Financial, Ms. Loce worked for Capital One Financial, General Motors, and the Federal Reserve System where she held a variety of roles in which she coached and consulted with senior executive leadership, provided Human Resources strategy and support for her clients, and led enterprise-wide talent management, leadership development, and cross-functional change efforts.
Joanne is a speaker and consultant on topics such as Integrating Succession Planning with Business Cycles, Change Management, Culture Transformation, Leadership Development, Organizational Capabilities, Building Effective Teams, and Talent Management. She is a former member of The Conference Board Talent Management Executives Council and has been an expert panelist for topics related to maximizing the full potential of the workforce for companies, professional associations, colleges and universities. She is currently an adjunct faculty member with the Community College Workforce Alliance.
Ms. Loce holds a Bachelor of Arts in Economics from Providence College, an MBA/MILR from Cornell University, and a Leadership Coaching Certificate from Georgetown University. She resides in Mechanicsville, Virginia.
Henry Armour is the president and CEO of NACS. He grew up working in his family’s retail businesses, Armour Oil Company, rising to the position of vice president and COO in 1977. In 1980, he joined The Standard Oil Company of Ohio, where he served as manager of development strategies. He later founded West Star Corporation, which grew to include 59 NOW! convenience stores, truck stops and quick-service restaurants in the Pacific Northwest until he sold the company in 2004. In 1988, Armour founded Epoch Corporation, which operated retail enterprises in California.
He became president and CEO of NACS in July 2005, having also served as the association’s chairman in 2002 and 2003. Armour earned a BA in economics from Stanford University, an MSc in economics from the London School of Economics, and an MBA and PhD in economics from Stanford University.
Stacey Ferreira is the CEO of Forge, a talent sharing network that empowers businesses to offer more hours and flexibility to their hourly employees, and co-¬author of 2 Billion Under 20: How Millennials Are Breaking Down Age Barriers & Changing the World. Previously, Stacey was the co--founder of MySocialCloud, an SSO company whose investors include Sir Richard Branson, Jerry Murdock, and Alex Welch. In 2013, she and her brother (and co-¬founder) sold MySocialCloud to Reputation.com.
Ferreira has received recognition for her entrepreneurial achievements in addition to her other accomplishments at a young age, including being a US State Department Speaker on Entrepreneurship and being one of twenty Thiel Fellows selected for the 2015 Thiel Fellowship.
Ferreira has been featured on and contributed to several news outlets, including the cover of Seventeen Magazine, The Huffington Post, Women 2.0, Business Insider, TechCrunch, and Forbes. She has spoken at popular technology conferences, including TEDxYouthSanDiego and GRAMMY Media Week, and she has been a guest contributor to Women 2.0 and Forbes.
Vice President, Strategic Initiatives
Jeff Lenard oversees NACS’ industry-wide campaigns to enhance the image of the convenience and fuel retailing industry, particularly the association’s new reFresh initiative. In this role, he develops resources and toolkits, explores new partnerships with like-minded organizations and shares success stories with the industry and media. Lenard also serves as lead spokesperson and has conducted more than 5,000 media interviews about trends and innovations at the nation’s 154,000-plus convenience stores. In addition, Lenard is the creator and co-host of the association’s popular weekly podcast, “Convenience Matters.”
Prior to joining NACS in 1999, Lenard served in communications and marketing functions for several energy-focused associations. He earned a B.S. in mechanical engineering from Worcester Polytechnic Institute and an M.B.A. in marketing from Syracuse University.
Joan serves on the advisory board of Gender Fair, an organization that measures companies on four facets of gender equality, including women in leadership roles, employee benefits, advertising images, and corporate philanthropy.
Her most recent role was as founding president and CEO of the Network of Executive Women (NEW), the premier women’s leadership community in the retail and consumer goods and services. NEW’s mission is “To advance women, grow business and transform our industry’s workplace through the power of our community.” Under Joan’s leadership, NEW grew from a start up to more than 10,000 members, 100+ corporate partners, and 21 regional groups across the US and Canada. Prior to leading NEW, Joan was an executive in the B-to-B media industry, focused primarily on retail and consumer goods and services for print, digital and events.
Registration is now open!
NACS Retail Member – $1,150
Non-member – $2,300
*Please contact Brandi Mauro for supplier registration instructions.
Retailers, please register for this event through your convenience.org account. If you’re already logged in, the REGISTER button above will direct you to a pre-populated registration form. If you’re not already logged in to convenience.org, you’ll be prompted to do so with your username and password. For those who have not yet set up a NACS account, directions are provided on the portal page to create one. Your convenience.org account offers a fast and secure registration process for all NACS events, as well as an easy way to keep your information up-to-date.
Payment by credit card is required to complete online registration. Please contact Erin Garay if you wish to pay by check and/or to ask questions about the event.
Note: Registration is per individual and requires each to sign in separately. If you would like to register more than one person for this event, please start a new session for each registrant. That is, after logging into an account and registering an attendee, you must log out and log back in with the next attendee’s account to complete registration.
Hotel: Hyatt Place Charleston/Historic District
560 King Street, Charleston, SC 29403
Venue: The HR Forum will take place at Sterling Hall, located directly next door to the Hyatt Place.
Attendees must book their own hotel accommodations. Cost of accommodations are not included in the event registration fee. Once registered, the confirmation email will provide attendees with a link to book their accommodations online. If booking over the phone (+1-843-414-4900), please mention National Association of Convenience Stores when making the reservation.
For more information about Hyatt Place: