NACS Human Resources Forum

Organizations spend time, money, and energy on an array of behavioral assessments and training. But does it make a difference? Discover why these sessions get rave reviews, yet overwhelmingly fail to create a lasting impact. You will learn how to infuse personality into your culture and transform the way people work together and lead others.

From meaningless alphabet soup to the training methodology itself, we will deconstruct today’s current model and reinvent a new one for the future. Instead of styles and types that reside in short-term memory and create only momentary ahas!, this session reveals a brain-friendly approach to rewire your employees so the styles trigger at the exact moment they are needed. Reimagine how you can drive engagement with personality.

• Bridge the gap between personality assessment and culture change
• Turn self-awareness into long-term application, not short-term fascination
• Utilize the personality styles as a catalyst for cultural revolution
• Unleash a new way to create an attractive culture that inspires commitment and inclusiveness
• Heighten organizational emotional intelligence

The legal landscape and legislative priorities Human Resources professionals face working in the convenience industry is rapidly evolving to reflect demographic, technological, and societal trends. Understanding the impact of new or changing laws and policies is a critical component in an organization’s business success. In this session, participants will hear about changes to laws that impact the human-capital aspects of convenience stores, discuss potential changes on the legislative horizon and provide recommendations on how to best prepare their organization for future impacts.

Where are we now? This presentation will explore the complexities of the labor market of 2021, starting with macro-level trends to set the stage for labor in convenience. This session will dive deep into the data published in the newly released 2021 NACS Compensation Report, providing benchmarks for industry metrics on wages, benefits, turnover, and recruitment/retention. Using the data provided in this session, you will be able to benchmark against the industry to build the best compensation package for your company and plan your strategic labor strategy for the future.

In a tight labor market, organizations differentiate themselves from competitors with an Employee Value Proposition. Whether you have defined one or not, you attract and retain employees due to your values, commitment to customers and how you pay, retain and develop those who work for you. Telling prospective employees how they can benefit from working for you can be the difference between fully staffed stores and scrambling to cover shifts. In this session, participants will learn how to develop the story to tell prospective employees, how organizations integrate their stories into the hiring process, and how to reinforce the message to retain new hires.

Have you noticed the increased focus on culture and purpose? Over the last few years, we’ve learned we need to approach differently. We know associates want to live their purpose and see how they are making the world better through their work. At Kum & Go, we are trying to rethink how work is done. Our goal is to build diverse teams, meaning we need to prioritize Diversity, Equity and Inclusion work and embed it across our onboarding, training ,and programming. Come learn more about our DEI journey and how we are leveraging a partnership between Learning and Development and DEI to drive culture change for embedded inclusion and equity. In this session, you will learn how to get started in DEI, create key relationships with a small DEI team, create space to facilitate individual and organizational DEI journeys, and embed DEI into all HR, starting with learning and development.

It is said that “Necessity is the mother of invention.” As the demands of the workplace have increased and the availability of talent has been constrained, organizations have responded by implementing innovative practices that help them attract, hire, and retain talent. In this session, we will invite attendees to share things they have done to innovate over the last two years.

Every employer agrees that finding the right talent is one of the key business challenges in today’s tight labor market. The demands and needs of employees have changed, but many organizations are using the approach and hiring practices to staff their organizations. In this presentation, hear how TXB Stores is evolving its hiring practices to staff its stores by making same day hiring decisions, leveraging referrals, and leveraging social media.

It is human nature to communicate through stories, yet we often struggle to unlock the value of stories as a means of communicating in the workplace to drive action and outcomes. In this session, we will discuss the power of stories and apply the fundamentals of effective storytelling as a means of connecting with top talent to drive engagement and retention. In this session, attendees will explore the power of stories and the science behind them, learn the thought process to build your story to better connect with top talent as a tool for engagement and retention, and practice the fundamentals of effective storytelling and identify 1-2 specific actions to develop and share a more compelling story.

Our industry has faced extraordinary leadership challenges over the last two years. To meet these evolving and demanding challenges, Thorntons has continued to prioritize and invest in development. In this session, learn how culture guides their investment in development, how they engage and grow field operations team members, and how they focus on developing their corporate staff.