Human Resources

Your employees are one of the most valuable — and visible — parts of your operation. NACS provides benchmarking metrics, helpful resources and events, as well as insightful coverage and analysis on human resources in the convenience and fuel retailing industry.

Latest News

August 13, 2019

NEW

Wendy’s Credits Speed of Service with Sales Uptick

The fast food chain moves forward with various ways to provide quicker service.

August 9, 2019

Where Is Grocery Going?

Online shopping, convenience foods, sustainability concerns are shaping the supermarket industry.

August 2, 2019

No Ease in Sight for U.S. Truck Driver Shortage

The American Trucking Associations estimates that the shortfall will double in 10 years.

July 30, 2019

The War for Workers

Fast-food chains offer perks to attract and keep employees.

Contact

If you have a question about human resources, please contact:

Jenna Collard
Director, Education Engagement
(703) 518-4286
jcollard@convenience.org

NACS Resources

Discount Prescription Drug Card
Available only to NACS members, this free program can give your uninsured employees a helping hand with deep discounts for their prescription drug needs.

Employee Selection Tools
Specifically designed for the c-store industry, NACS EST measures critical competencies for success, identifies top-quality, service oriented employees, and it takes less than 30 minutes.

LeadAbility
LeadAbility is an effective and proven test to administer amongst your current employees and external applicants that helps you select the right store managerial candidates.

NACS Foundations of Personal Leadership
The “foundations” of personal leadership are the soft skills and interpersonal skills that form the basis for customer-service excellence, team engagement and a positive company environment.

NACS State of the Industry Compensation Report
Talent acquisition and retention are two of the most critical elements of success. Strengthen your recruiting process and team quality using the latest benchmarking data.

NACS/Coca-Cola Retailing Research Council
The NACS/Coca-Cola Retailing Research Council conducts studies on issues that help retailers respond to the changing marketplace.

NACS Magazine

Eager to Work
June 2019
Convenience stores are tapping into a new labor source: individuals with disabilities.

The HR Community Connects
June 2019
Turnover, total rewards, recruiting and retaining staff were among the hot topics at the NACS HR Forum.

Measure Wisely
February 2019
HR professionals depend on metrics to determine program effectiveness, but a little measurement goes a long way.

You're Hired
January 2019
19 practical tips to improve recruitment and prevent turnover.

3 Ways for HR to Become Strategic Partners
December 2018
If you want that seat at the table, you’ve got to do your homework, build your credibility and get the credentials that show you’ve really got what it takes to be a strategic partner.

4 Employee Benefits to Keep on Your Radar Screen
October 2018
The most popular employee benefits, after health insurance, are flexible hours, more paid vacation time and work-from-home options.