Human Resources

Your employees are one of the most valuable — and visible — parts of your operation. NACS provides benchmarking metrics, helpful resources and events, as well as insightful coverage and analysis on human resources in the convenience and fuel retailing industry.

Latest News

August 3, 2021

NEW

Robot Waiter Is ‘Hired’ During Restaurant Labor Shortage

Matradee can deliver food but not chat up the customers.

July 30, 2021

NEW

Department of Labor Overturns Joint Employer Rule

NACS urges convenience retailers to review and adjust labor contracts as needed prior to formalization.

July 30, 2021

NEW

Determining Your Local Labor Landscape

A recent NACS webinar explored how hiring trends are impacting retailers—and what they can do to get workers.

July 29, 2021

Walmart to Pay 100% of College Tuition for Associates

Nation’s largest private employer wants to nix the burden of education debt.

View All HR News

Contact

If you have a question about human resources, please contact:

Jenna Collard
Director, Education Engagement
(703) 518-4286
jcollard@convenience.org

How to Attract Employees NEW
In today’s tight job market, retailers are searching for effective recruitment and employee retention strategies that go beyond posting job openings.

NACS has conducted extensive research on what people want in jobs to help retailers communicate the context of jobs by showcasing how they tie into what applicants care about most and what they treasure from previous jobs.

NACS Events

NACS Labor Landscape Webinar Series: Finding and Hiring Employees in a Post-Pandemic Economy
The pandemic has heavily influenced consumer behaviors and had a profound impact on the convenience industry. As society emerges from a period that has helped rewrite employee workplace expectations, many are left asking “How do I find the employees I need to run my business and once I find them, how do I retain employees in the new normal?” Join moderator, Joanne Loce, managing partner of Fortify Leadership Group, and HR colleagues from top retail organizations as they discuss these questions and more during this three-part webinar series.

NACS Human Resources Forum
The NACS Human Resources Forum is the premier program designed to educate and connect HR professionals working in the convenience and fuel retailing industry.

HR Executive Circle
This invitation-only event connects like-minded, executive-level HR leaders to enhance their leadership skills and bring value to their enterprise through strategic idea exchange and unique learning opportunities.

NACS Resources

The Good Jobs Strategy
NACS partners with the nonprofit Good Jobs Institute to bring the Good Jobs Strategy to the convenience store industry. Find out how implementing the Good Jobs Strategy can grow your business and increase customer loyalty.

NACS State of the Industry Compensation Report
This report provides benchmarking data and up-to-date standards in the key human resource categories of compensation, turnover, benefits and recruitment.

Discount Prescription Drug Card
Available only to NACS members, this free program can give your uninsured employees a helping hand with deep discounts for their prescription drug needs.

Employee Selection Tools
Specifically designed for the c-store industry, NACS EST measures critical competencies for success, identifies top-quality, service oriented employees, and it takes less than 30 minutes.

LeadAbility
LeadAbility is an effective and proven test to administer amongst your current employees and external applicants that helps you select the right store managerial candidates.

NACS | Gradifi Employee Student Loan Repayment Program
Through Gradifi, NACS members can offer student loan contributions to their employees as a benefit.

NACS Foundations of Personal Leadership
Provided by a Certified NACS Trainer, participants will learn how personal leadership and interpersonal skills form the basis for customer-service excellence, team engagement and a positive company environment.

NACS Magazine

Celebrate Good Times
September 2019
Turn your grand openings, anniversaries and milestones into a publicity party.

A Culture That Rocks
July 2019
NACS Show General Session Speaker Jim Knight says hire employees who are a good match.

Eager to Work
June 2019
Convenience stores are tapping into a new labor source: individuals with disabilities.

The HR Community Connects
June 2019
Turnover, total rewards, recruiting and retaining staff were among the hot topics at the NACS HR Forum.

Measure Wisely
February 2019
HR professionals depend on metrics to determine program effectiveness, but a little measurement goes a long way.

You're Hired
January 2019
19 practical tips to improve recruitment and prevent turnover.