NACS Research provides a robust portfolio of quantitative and qualitative research solutions designed to meet the unique needs of the convenience and fuel retailing industry.
Our vision is to advance the analytical capabilities, insights and business performance of retailers, brands and industry partners across our industry.
Industry Research & Data
Store-level staff engagement and improving retention are areas most convenience retailers aim to improve. Several factors impact the employee experience (EX), including monetary and non-monetary influences. Among non-financial factors, the shopper experience can play an important role in enhancing EX. To evaluate how various factors impact EX, NACS conducted the Employee Experience Diagnostic in 2022 to understand frontline staff perspective of their role and what impacts engagement.
Individuals shop at convenience stores differently. Identifying shopper types can help you strategize how to better serve various types of customers with varying needs and missions. Each year, NACS conducts Convenience Voices, a proprietary syndicated mobile shopper insights program to uncover the latest convenience retail consumer preferences and trends.
Convenience retailer private-branded product offerings have been gradually expanding in recent years. Consumer desire for lower priced, quality products and retailer interest in brand and supply control have prompted growth in private-branded offerings from convenience retailers. This complimentary report examines convenience retail private-brand performance leveraging NIQ year-end data from 2022 and 2021.
This complimentary report will help you understand the landscape of convenience retail foodservice innovation. The study is best suited for retailers that are exploring how to evolve their foodservice offer and make adjustments to their existing offerings. Foodservice supplier companies will also find this research insightful for identifying where retailers plan to take their foodservice offerings moving forward.
By submitting your data you can benchmark against industry averages to see how you measure up.
Published in September 2022, this free report is best suited for retailers exploring the addition of a loyalty program, those considering changes to their existing loyalty program, or any retailers looking to build more engagement with shoppers.
Published quarterly by NielsenIQ and NACS, the report focuses on global, regional, and country-level views of the convenience channel.
The convenience and fuel retailing industry’s premier benchmarking tool and the most comprehensive collection of data and trends.
The latest data, trends and best practices on compensation, benefits, recruitment and turnover as reported by 127 retail companies, representing more than 41,000 stores of all sizes and over 313,000 employees.
Published in February 2022, this free report is best suited for retailers exploring the addition of a car wash to an existing site or looking into new build locations that would incorporate a car wash, as well as suppliers targeting a better understanding for car wash implementation at convenience retail locations.
There are 150,174 U.S. convenience stores as of December 31, 2022, according to the latest NACS/Nielsen Convenience Industry Store Count.
Submit your data to better understand your own business metrics and prepare yourself to benchmark against the industry when the final report is released.
Published in November 2021, this free report will provide a better understanding for how retailers should structure their delivery efforts.
These two free reports outline convenience retailer technology adoption, the technology projects retailers are prioritizing, and how retailers should go about identifying the best technology providers for their business.
This report explores the data captured from the NACS Energy Use Survey and highlights potential cost savings from reducing energy use.
Facts and figures about the industry and its top-selling products and services.
This free report summarizes key points on last mile fulfillment adoption, provides recommendations for retailers on how to make the most from last mile fulfillment services, and details findings from our recent survey on last mile fulfillment.
This information describes the characteristics of the different types of convenience stores.
CSX is a dynamic, self-reported subscription database, providing financial and operational benchmarking services to both retailers and suppliers.