Last Mile Fulfillment in Convenience Retail

This report summarizes key points on last mile fulfillment adoption, provides recommendations for retailers on how to make the most from last mile fulfillment services, and details findings from our recent survey on last mile fulfillment.

The retail landscape is being increasingly disrupted by last mile fulfillment and convenience retail is no exception. Last mile fulfillment presents an opportunity to expand a store’s sales reach while also introducing operational and implementation challenges.

Get important insights on the ways in which retailers can win trips, grow baskets and reinforce industry leadership through last mile fulfillment solutions.

This research brief explores:

  • How readily convenience retailers are adopting last mile fulfillment
  • Current and anticipated use of delivery services
  • Retailer options for accepting orders
  • Difficulties retailers face with adopting last mile services 

Published in October 2020, this free, landmark report summarizes key points on last mile fulfillment adoption, provides recommendations for retailers on how to make the most from last mile fulfillment services, and details findings from our recent survey on last mile fulfillment.

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NACS serves the global convenience and fuel retailing industry by providing industry knowledge, connections and issues leadership to ensure the competitive viability of its members’ businesses.


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