How Can Operators Navigate Operational Changes?

The Vision Group Network’s (VGN) new vision report reveals how leaders view the future of convenience retail.

January 21, 2026

AI adoption, shifting consumer behavior and the convenience industry's evolution from a convenience model toward an experience-driven model were all big themes that emerged in 2025, according to the Vision Group Network’s (VGN) new vision report, “VGN Virtual Global Summit: Looking Ahead by Looking Back,” covering the inaugural VGN Virtual Global Summit.

The November 2025 VGN Virtual Global Summit brought together Vision Group leaders from around the globe to explore the future of convenience and mobility retail, the group said.

"We're essential community anchors, navigating unprecedented technological, health and operational changes," said Annie Gauthier, CFO/Co-CEO, Y-Not Stop/St. Romain Oil and 2025/2026 NACS Chair.

The discussion revealed how leaders across regions and disciplines view the future of convenience and mobility retail, with insights on everything from GLP-1 medications to EV charging infrastructure.

Some notable key takeaways in the report include:

  • AI as a Strategic Necessity for Operations: The group emphasized that artificial intelligence is becoming essential for operational efficiency, with applications ranging from food forecasting to management tools that enhance rather than replace human capability. "The retailers who embrace AI will be the winners, while those who resist change will be left in the dust," said Hal Adams, managing director, OXXO USA.
  • Consumer Health Trends Reshaping Retail: The rapid adoption of GLP-1 medications is altering eating habits, pointing toward a future of smaller portions and premium choices.
  • Experience Over Convenience: Participants discussed that convenience stores are moving toward experience-driven models where sensory cues, store atmosphere and seamless digital-physical interactions determine success. "We're an experience business, not just a convenience business. Every action, big and small, every smell, sight, sound, matters," said Kris Klinger, VP auxiliary services, Boston University.

Read the full VGN Virtual Global Summit Vision Report: Looking Ahead by Looking Back here.