White Castle Robots Are on the Rise

Flippy 2 will eventually be in about a third of the QSR’s locations.

October 25, 2023

Miso Robotics’ Flippy 2 was originally meant to flip burgers—hence the name—but has been developed into a fry-making machine. Jack in the Box and CaliBurger use the robot, but White Castle is leading the way.

The original White Castle robot, Flippy, debuted in a Chicago-area location in 2020, with Flippy 2 appearing at the same location in 2021. As of Oct. 13, the QSR has installed 17 of the robots in its locations, Jamie Richardson, vice president at the QSR, told Today.com.

"The team members who work with Flippy are really, really happy and the rollout is going really well," he said. "We're continuing to roll it out into (White) Castles as we remodel and we've made really, really great and fun progress."

"It's helped us on speed of service, it's helped us on order accuracy," he said. "So it's been a win."

The White Castle robots will be installed at about a third of the 350 total locations.

NACS Daily reported in 2022 that Flippy 2 robots are monitored by Miso engineers in real time, and they can intervene and troubleshoot any issues that come up with the machines. The company has employed a total of 90 engineers, and next, they are working on a project called Sippy, which is a drink-making robot which will take an order from a customer, pour drinks, put lids on them, insert a straw and group them together.

In May, Sweetgreen opened a restaurant staffed by a robot that creates its salads and bowls.