Retailers Add Platforms to Streamline Operations

TXB and EG America implement management software to assist with efficiency.

February 12, 2025

TXB (Texas Born) has partnered with Techniche’s Urgent, an “asset and maintenance management software … to optimize assets and automate maintenance processes across the business,” according to a press release sent to NACS.

TXB “recognized that a new software platform would drive further efficiencies within the business, adding value by bringing the management and maintenance of its convenience store assets and IT related issues into one platform.”

“When an asset goes down, whether that’s a coffee machine, a cooler or a network router, it’s critical to get that asset up and running again within the shortest possible timeframe,” said Rodney Brent, senior director of facilities at TXB. “Our maintenance team includes both in-house technicians and external contractors, and our requirement was for a system that would align all our maintenance efforts on a single platform. Urgent has the flexibility to bring the needs of our business into one application.”

EG America announced its partnership with Quorso, an intelligent management platform for operators. The companies will deploy Quorso’s technology throughout EG America’s more than 1,500 retail and fuel locations, according to a press release sent to NACS.

Quorso’s Intelligent Management Platform “eliminates the complexity and overwhelm of too much data, too many tasks and too many systems. By combining advanced technology with human-centric workflows, it consolidates siloed solutions—like tasks, surveys, performance analytics and exception reporting—into a comprehensive, action-focused and more enhanced platform that drives store performance at every level.”

“Quorso is a significant enhancement from legacy reporting and traditional task management systems,” said Elizabeth Pierce, COO, EG America. “The platform enables us to take a more personalized, data-driven approach to operational improvements in every store. It also drastically reduces the overwhelming amount of data that our store teams have to process.”