This article is brought to you by Titan Cloud.

Founded with a single location in Caldwell, Idaho, Jacksons has grown into one of the largest operators in the Western United States. Over the last decade, it has aggressively expanded, growing to more than 400 fuel and convenience stores across eight states.

This rapid growth, however, brought new challenges, particularly around environmental compliance and maintenance. Manual processes that worked for a smaller footprint became bottlenecks, and compliance data was tracked in a patchwork of spreadsheets and basic tools that couldn’t keep pace with the company’s expansion.

Andrew Marvin, environmental compliance manager at Jacksons, recalled some of the challenges that the rapid growth brought. “When we were managing fewer stores, spreadsheets worked well enough,” he said. “But as we grew, we were burning hundreds of hours a month just trying to stay compliant. It wasn’t sustainable.”

Monthly tank polling and release detection reviews were being performed manually, wasting time and increasing the risk of missed data, noted Marvin. In high-regulation states like California, he said the pressure only increased with frequent inspections and stricter requirements. Jacksons needed a solution that would scale its footprint and eliminate the inefficiencies of disconnected, manual systems—without adding headcount.

The Decision to Automate

“We looked at the problem and realized we had two options: hire more people or automate,” said Marvin. “Titan Cloud gave us a way to scale smarter without adding headcount. More importantly, it helped the team stop wasting time chasing data and start focusing on keeping sites running and compliant.”

Jacksons turned to Titan Cloud’s environmental compliance solution and managed services for ATG alarm monitoring. “What used to take the company countless hours of manual polling and tracking now happens automatically across every site. The platform pulls release detection data, tracks testing and permit schedules and monitors ATG alarms in real time,” said Suvro Khan, SVP of customer success at Titan Cloud.

This not only freed up staff, but it also transformed Jacksons’ ability to manage risk. In California, where 24/7 monitoring is critical, the automated systems from Titan Cloud gave the team “peace of mind that compliance wasn’t slipping through the cracks,” Marvin said.

Achieving Tangible Results

“Titan Cloud has enabled us to scale compliance management in step with Jacksons’ aggressive growth,” Marvin explained. “Our team can not only meet rising demand but exceed it—increasing efficiency, streamlining processes and keeping pace with expansion without adding headcount.”

This focus on efficiency and speed has a direct impact on the customer experience.

• Inspection prep time: What used to take hours now takes 15-20 minutes.
• Team efficiency: A two-person compliance team now manages over 400 sites.
• Reduced violations: Improved regulatory management has led to fewer violations and faster inspection turnaround.

In one instance, an ATG alarm incident that previously took four hours to resolve now takes just one hour, according to Jacksons. This improvement resulted in three more hours of uptime per incident, reducing site-level downtime and leading to 2,160 additional gallons sold and an estimated $648 in additional profit per incident.

“Jacksons is a great example of what we see everywhere. Operators are juggling more complexity with fewer resources,” said Khan. “Titan Cloud eases the pressure by cutting downtime, keeping compliance in check, and giving teams the data and visibility they need to truly understand their operations and focus on running their sites and serving customers.”

“The biggest long-term value of Titan Cloud is the operational efficiency and visibility it gives us. We can manage hundreds of sites with just two people, and we’re still not tapped out,” Marvin said. “Titan lets us grow smarter, scaling without added complexity.”

Meet with Titan Cloud at the 2025 NACS Show and see how your business can achieve results like Jacksons’ with the only unified platform in downstream fueling.