Starbucks and Grubhub Announce Delivery Partnership

The coffee purveyor had been the most searched merchant not available on Grubhub.

June 10, 2024

Beginning in June, Starbucks Delivery with Grubhub will roll out to select markets in Pennsylvania, Colorado and Illinois, with national availability anticipated in all 50 states across the U.S. by August 2024, the companies announced.

Prior to the Grubhub partnership, customers could already order Starbucks items via Uber Eats and DoorDash. The DoorDash partnership was announced last year.

“Customer demand to get Starbucks delivered continues to increase, as evidenced by double-digit growth in the U.S. delivery business this past quarter, indicating that our customers continue to want convenience in their everyday lives,” said Meg Mathes, vice president of digital experiences at Starbucks.

Customers can track their orders through Grubhub from preparation to drop off. According to the companies, Starbucks developed multiple packaging solutions, including two-cup to-go trays and improved shopper bags, that are used for delivery orders and enable delivery drivers to easily transport multiple beverages at a time.

Customers can order most of the Starbucks menu, including seasonal beverages and food through Grubhub. Additionally, customers can customize their orders just as they would at Starbucks within the Grubhub app, including the ability to choose the amount of espresso shots, flavor, the type of milk and espresso roasts.

Starbucks had a disappointing Q1, with same-store sales in the U.S. dropping 3%. Former CEO Howard Schultz offered his advice via LinkedIn. “The go-to-market strategy needs to be overhauled and elevated with coffee-forward innovation that inspires partners, and creates differentiation in the marketplace, reinforcing the company’s premium position. Through it all, focus on being experiential, not transactional.”