Dominos and Microsoft Partner Up

The companies are working to develop a generative AI assistant with store operations.

October 03, 2023

Domino's Pizza Inc. and Microsoft have joined forces to streamline pizza ordering and store operations with generative artificial intelligence (AI) technology and cloud computing power. Together, the companies will leverage the Microsoft Cloud and Azure OpenAI Service to transform Domino's consumer experiences by enhancing the ordering process through personalization and simplification.   

With Microsoft as its primary cloud provider, Domino’s has already been experimenting with data and AI capabilities to improve store operations. The early work has evolved into developing a generative AI assistant intended to help store managers save time on daily tasks such as inventory management, ingredient ordering and staff scheduling.

"We are thrilled to co-innovate with Microsoft using Azure AI technology to advance the future of pizza ordering and store technology powered by secure, connected data and simplified processes," said Kelly Garcia, Domino's executive vice president – chief technology officer. "Our collaboration over the next five years will help us serve millions of customers with consistent and engaging ordering experiences, while supporting our corporate stores, franchisees and their respective team members with tools to make store operations more efficient and reliable."

According to the press release, Domino’s plans to streamline pizza preparation and quality control with more predictive tools. This generative AI assistant will be designed with the goal of freeing store managers to dedicate more time to team member experience and customer service.

Recently, Casey’s General Stores announced a system-wide rollout of a conversational artificial intelligence (AI) voice ordering system that is powered by SYNQ3 Restaurant Solutions, SYNQ Voice.

The automated voice assistant, or AVA, greets guests, provides upsell suggestions, accurately takes and confirms pizza orders and connects with both Casey’s point-of-sale system and loyalty program without requiring any intervention from Casey’s team members.