The key to a successful store is good customer service, said Jackie Johns, manager at The Market by Tiger Fuel Company’s flagship store in Charlottesville, Virginia. Jackie has worked with the 10-store operator for 14 years.
Jackie’s stores have broken many company records for the highest sales. “I’ve broken my own record,” she said with a laugh. “I love trying to break the company sales records.”
Relationships with customers leads to becoming their go-to stop, she said.
“Every store is a little bit different and has different clientele, but knowing your customers, talking to your customers, learning their preferences and making sure they get what they want is what will keep them coming back. Customer service is the key to any successful convenience store,” she said.
Jackie spoke with NACS about:
- Why she loves working in convenience
- Her favorite day at work
- What she would tell someone considering a job in convenience
Read more in People, Perks and … Puppies in the January 2025 issue of NACS Magazine.
NACS wants to hear about your fantastic frontline faces. If you have a standout employee for NACS Magazine’s Faces of the Industry column, email us news@convenience.org.
You can see more on Tiger Fuel, and a cameo by Jackie, in this NACS Ideas 2 Go video, “Tiger Fuel’s Solar Future.”