Tuesday, February 16, 2027 |
6:30 am – 7:30 am | Convenience Cares Charity Golf Check-In & Breakfast |
7:30 am – 12:30 pm | Convenience Cares Charity Golf Outing |
12:00 pm – 1:30 pm | Convenience Cares Charity Golf Awards & Lunch |
11:00 am – 5:30 pm | Registration Open |
2:15 pm – 5:00 pm | Top-to-Top Business Appointments (by invitation only) |
5:00 pm – 5:45 pm | Welcome Reception |
5:45 pm – 6:00 pm | Welcome to the 2027 NACS Leadership Forum Frank Gleeson, President & CEO, NACS Jigar Patel, CEO, FASTIME |
6:00 pm – 7:00 pm | The Bold Ones: How to Innovate and Disrupt Ourselves Shawn Kanungo, Author, Keynote Speaker Session Description In a world where change is accelerating exponentially, one truth remains constant: the greatest disruptions come from bold individuals. Drawing from historical legends and modern mavericks, global innovation strategist Shawn Kanungo reveals the essential DNA of those who dare to challenge the status quo. Through captivating case studies, Kanungo demonstrates how true innovators capitalize on moments of uncertainty to reshape entire industries. You'll discover why your "obvious" limitations might be your greatest advantages, how to engineer your own breakthrough moments, and why disruption always starts as a joke before it becomes a revolution. |
Evening | Hosted Dinners |
Wednesday, February 17, 2027 |
8:00 am – 5:00 pm | Registration |
8:00 am – 9:00 am | Leadership Breakfast |
9:00 am – 10:00 am | Advancing Retail: Using AI and Automation to Revolutionize the Customer Experience Sharon Gai, Author, Keynote Speaker Session Description The rules of retail are changing and being rewritten every day. To remain competitive, businesses must become “Culture Fluid” – more agile, innovative, and resistant to forces outside their control. Acclaimed speaker and author Sharon Gai discusses how AI and automation technology is revolutionizing commerce at every level from personalization and customer experience through improved customer service. Understanding these developments will allow marketers to thrive and remain competitive in an increasingly AI-driven retail landscape. Participants will discover emerging AI trends that elevate customer experience, learn about AI-driven tools that increase efficiency and reduce costs, explore frameworks for evaluating disruptive retail technologies, and gain clarity on immersive shopping experiences that differentiate businesses from competitors. |
10:00 am – 10:45 am | CEO Perspectives: What's Next for the Consumer Darren Rebelez, Chairman, President and CEO, Casey's General Stores Kevin Smartt, CEO, TXB Stores Session Description Consumer expectations aren’t just changing; they’re redefining convenience. Hear leading CEOs reveal what they see coming next, where the biggest opportunities are emerging, and how winning tomorrow’s consumer is your next advantage! |
10:45 am – 11:15 am | Break |
11:15 am – 12:00 pm | Advantage in Action Session Description Hear what’s working in convenience retail right now. Retailers take the stage to share the bold moves, smart ideas and proven strategies that are setting them apart—and creating an advantage worth sharing. See what’s working. Find what’s next. |
12:00 pm – 1:00 pm | Leadership Lunch |
1:15 pm – 3:50 pm | Top-to-Top Business Appointments (by invitation only) |
4:00 pm – 6:00 pm | Breakout Activity: Cornhole Tournament |
4:00 pm – 6:00 pm | Breakout Activity: Ladies High Tea |
4:00 pm – 6:00 pm | Breakout Activity: Distillery & Glass Engraving Experience |
6:30 pm – 9:00 pm | Leadership Celebration Dinner |
9:00 pm – 11:00 pm | NACSPAC VIP Party (Must be a current Friends of NACS member to attend, please contact Katie Bohny with any questions) |
Thursday, February 18, 2027 |
8:00 am – 10:00 am | Registration |
8:00 am – 9:00 am | Leadership Breakfast |
9:00 am – 10:00 am | Advantage in Action Session Description Hear what’s working in convenience retail right now. Retailers take the stage to share the bold moves, smart ideas and proven strategies that are setting them apart—and creating an advantage worth sharing. See what’s working. Find what’s next. |
10:00 am – 11:00 am | Make Some Noise: Change Directions, Open The Throttle and Dominate Your Marketplace Ken Schmidt, Author, Keynote Speaker Session Description Being known for what you do – no matter how well you do it – makes you a replaceable commodity,” says Ken Schmidt. “Competitive dominance comes when your market knows you for who you are, associates you with positive human attributes and rewards you with their loyalty.” This talk is rooted in the highly unconventional ideas that drove Harley-Davidson’s transformation and unlikely return to dominance, as Ken and his team shifted the company away from its commoditized “product-first” mindset to a fiercely committed “people-first” mindset that takes advantage of key drivers of human behavior. Ken’s high energy, humor, amazing visuals and actionable take-aways abound as he shows businesses of every size and scope how to tap into the behavioral drivers that ignite employee and customer passion, build marketplace preference and fuel tattoo-worthy levels of customer loyalty. |
11:00 am – 11:15 am | Closing Remarks Frank Gleeson, President & CEO, NACS |
11:30 am – 8:00 pm | Departure Shuttles Available to JAX Airport |