Grubhub Introduces New Kiosks

Updated self-ordering kiosks will offer Grubhub users a streamlined experience.

October 05, 2023

Grubhub has revealed a revamped kiosk system to accommodate high-volume ordering environments. According to a company announcement, it is “an all-in-one, self-ordering experience that enables a dining location to streamline the ordering process for customers, reduce overhead costs and repurpose employees to other workflows.”

The kiosks, tablets and POS floor mounts are powered by Elo Touch while payment processing and card readers are powered by FreedomPay. The updated technology will predominantly be used for “higher education and other closed ecosystems like healthcare, stadiums and hotels,” according to the announcement.

“With many of our campus partners finding success with Grubhub mobile ordering—oftentimes exceeding the expected volume of walk-up orders—we realized the pain that operating two separate systems can create for the team working behind the counter,” says Lyle Margerum, director of technical operations at Grubhub. “We wanted to create a modern and unified product set that blends all the service types into a single system.”

“Having a true omnichannel solution for all order types—mobile pickup, delivery, POS, kiosks, lockers—makes for a simpler solution for the operator to manage, which in turn translates to a better experience for the user,” said Margerum. “From the operator side, they have one menu to manage and a single queue that all orders go through before being distributed to the back-of-house printer, kitchen display system and tablet hardware.”