The pandemic, e-commerce growth, and the war in Ukraine have caused broad disruptions across the supply chain. Price inflation has been a key impact for C-stores and suppliers. Out-of-stocks represent a major challenge too, with an impact on sales, satisfaction and loyalty. To address these challenges, we worked with Coresight Research on a survey of large FMCG retailers and suppliers in NA. Some key findings include:
- 41% of suppliers and retailers reported that out-of-stocks/low OSA (on-self availability) is a challenge and a major driver of customer dissatisfaction and lost sales
- 46% say lack of centralized data collaboration platform is a limitation
- 51% of suppliers plan to buy data from retailers to improve supply chain management
Watch our webinar to learn how c-stores and suppliers use joint planning and sharing to address out-of-stocks, improve supply chains, and gain competitive advantage.