When you deeply understand and connect with your customer, you excel. When you don’t, you decline. Marketing is about building connections that create loyalty and showing customers that you understand them and you have what they need.
Designed for senior-level convenience industry executives looking to hone in on branding, consumer experience, and analytics, this program will help you make your company more customer-centric and gain a competitive edge.
The NACS Marketing Leadership Program helps convenience leaders:
- Determine the most attractive targets for your company’s offerings to drive organizational growth
- Build and strengthen company brand positioning
- Optimize the customer experience and influence customer choices
- Gain and translate insights about consumers’ goals, beliefs and behaviors into an effective marketing strategy
- Learn how to lead modern marketing-driven organizations
This program has been customized for the convenience and fuel retailing industry, and is administered by faculty in the Kellogg School of Management, ranked No. 3 (tie) in Best Business Schools by US News and World Report – providing a once-a-year chance for high-potential executives to get immersive industry-specific training from world-class marketing experts.
For any questions or to request more information, please contact:
Education Program Manager
The NACS Master of Convenience designation acknowledges the hard work and investment NACS members have made in their personal leadership development. It is awarded to convenience retailers who have attended 3 or more of the 5 NACS Executive Education programs. For questions, contact Brandi Mauro, NACS Education Program Manager: email@example.com or (703) 518-4223.
“This was an amazing course that broadened my understanding of marketing, and helped me further my skillset to continue my progression within the field. This program was very well put together, both the professors and content.”
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“It was a great experience! The course exceeded my expectations, as well as the Kellogg campus and facilities. It was interesting to meet industry peers from different parts of the world.”
– Mariano Arzubi Borda, Operations Manager, YPF
Senior-level marketing executives in retail companies looking to enhance their knowledge in topics such as branding, consumer experience and analytics.
This program is also geared towards high potential executives outside marketing roles looking to enhance their acumen to become more well-rounded leaders successful in today’s marketplace.
Participating Companies Include
- Circle K Stores Inc.
- OXXO, Inc.
- Pilot Travel Centers LLC
- Shell International Oil Company Limited
The NACS Marketing Leadership Program is administered by faculty in the Kellogg School of Management, ranked the 2022 Best Business School for marketing MBA programs by US News and World Report.
This program combines the exclusivity of an Ivy League education with world-class experts tailoring the training specifically towards the convenience industry.
Meet the professors lined up to present at the 2022 program.
Tim Calkins helps people and organizations build strong brands; he is a marketing professor, author, speaker and consultant.
He is Clinical Professor of Marketing at Northwestern University’s Kellogg School of Manageent. He teaches courses including Marketing Strategy and Biomedical Marketing, and is co-academic director of the Kellogg on Branding executive education program.
Tim has received numerous awards for his teaching. In 2018, he received the Top Professor Award from Germany’s Kellogg-WHU Executive MBA Program. He won the Lawrence G. Lavengood Outstanding Professor of the Year Award, the top teaching award at Kellogg, in 2013 and 2006, making him one of just five people in the award’s more than forty-year history to have won it twice. He also received the Sidney J. Levy Teaching Award, two Kellogg Faculty Impact Awards and the Kellogg Executive MBA Program’s Top Professor Award four times. Poets & Quants included him on its list “Favorite MBA Professors of 2016.”
Over the years, he has written four books. His latest is How to Wash a Chicken – Mastering the Business Presentation (Page Two, 2018). He also wrote Defending Your Brand: How Smart Companies Use Defensive Strategy to Deal with Competitive Attacks (Palgrave Macmillan, 2012). Expert Marketer Magazine named Defending Your Brand the 2013 Marketing Book of the Year. Tim wrote Breakthrough Marketing Plans (Palgrave Macmillan, 2012 and 2008) and was co-editor of Kellogg on Branding(John Wiley & Sons, 2005).
Tim manages Building Strong Brands, a blog on brand strategy. Inc. included the blog on its list of “Six Blogs That Can Teach You More Than an MBA.”
He has published more than a dozen Kellogg case studies including Crestor, MedImmune: FluMist Introduction and Genzyme: the Synvisc-One Investment Decision. He has authored more than two dozen articles on marketing topics.
Tim is an expert on Super Bowl advertising. He created the Kellogg Super Bowl Advertising Review in 2005 and has led the event ever since. Over the past ten years, the program has generated more than five billion media impressions. He has served as a judge for the Word of Mouth Marketing Association’s WOMMY Awards, the Native Creatives Awards and the EthicMark Awards.
In addition to teaching at Kellogg, Tim works with major corporations around the world on strategy and branding issues. His recent clients include Pfizer, PepsiCo, Eli Lilly and AbbVie. He is managing director of Class 5 Consulting, a marketing strategy firm.
Tim is frequently cited by the media. He has been quoted in publications including Business Week, The Financial Times, TheWall Street Journal and The New York Times. He has appeared on all of the major television networks.
He serves on the board of the Alliance Française de Chicago and completed two terms on the board of the Lycée Français, Chicago’s French-International School.
Tim began his career at the consulting firm Booz Allen and Hamilton, where he worked on strategy projects. He joined the marketing team at Kraft Foods in 1991. During his almost 11 years at Kraft, he led brands including Miracle Whip, Taco Bell, Parkay and DiGiorno. He was responsible for the launch of more than two dozen new products.
He received his BA from Yale and his MBA from Harvard.
Tim lives in Chicago with his wife and three children.
Jennifer Cutler is an associate professor of business and computer science (by courtesy). Her research focuses on extracting consumer and marketing insights from social media. Her work, which blends advances in quantitative marketing, social psychology, and artificial intelligence, has received awards from the Association for the Advancement of Artificial Intelligence, the National Business and Economics Society, and the Max Planck Institute for Human Development. She received her Ph.D. in Business Administration from Duke University, and her Sc.B. in Cognitive and Linguistic Sciences from Brown University, with a focus on natural language processing. Prior to becoming a professor, she designed speech recognition and natural language processing tools at Microsoft.
Professor Cutler has taught "Digital Marketing Analytics" and "Critical Thinking for Digital and Social Media Markeing" in the MBA program at Kellogg, "Special Topics in Quantitative Marketing" in the PhD program, and has taught a range of other courses through Kellogg's executive education program, the Illinois Institute of Technology, and corporate programs.
Gina Fong is a consumer anthropologist and the principal at Fong Insight, a marketing consulting firm based in Chicago, Illinois. She integrates creative problem solving, engaging storytelling, and analytical moderating to help her clients develop game-changing strategies for their business challenges. Gina brings the consumer to life within an organization, helping teams channel consumer insight to surprise and delight their audience across the entire consumer journey. She works with a variety of clients around the world, ranging from Fortune 500 companies to entrepreneurs, small business owners and start-ups.
Gina teaches, lectures and coaches in the US and internationally on the principles of consumer-centric marketing and is an Adjunct Lecturer at the Kellogg School of Management at Northwestern University.
Julie Hennessy is a Clinical Professor of Marketing at the Kellogg School of Management at Northwestern University. Professor Hennessy's MBA and Executive teaching focuses on the development of Marketing Strategies to enhance long-term competitive advantage and profitability. She works frequently with research and technology-driven firms that desire to become more customer-centric, in both new product/services and mature product/services categories.
At Kellogg, she teaches three courses: Introduction to Marketing, Advanced Marketing Strategy for Growth and Defense, and Marketing Consulting Lab. In addition to MBA courses, she teaches extensively at the Executive level. Recent Executive teaching assignments have included work with Starbucks, Facebook, Hyatt, SC Johnson, Abbvie, Medtronic, Nestle, McDonalds, Microsoft, ABInBev, John Deere, Kraft/Heinz and Textron.
Professor Hennessy has been a regular recipient of teaching awards at the Kellogg School. In both 2017 and 2007, she received the Lawrence G. Lavengood Outstanding Professor of the Year Award, Kellogg's top award for teaching quality and impact, as voted by the Kellogg graduating class. She had been a finalist (top 5 faculty members) in consideration for the Lavengood Award in 2004, 2005, 2006, 2007, 2013, 2014, 2015, and 2016. Professor Hennessy has also been recognized by her academic department, winning the Marketing Department's Core Course Teaching award. She has also received special student impact awards in 2009, 2010, 2011, 2013, 2016, 2017, and 2018.
Professor Hennessy's writing concentrates on cases for classroom use. Recent cases written include studies of Stella Artois in South Africa, Teach for India, Northwestern Memorial Hospital Hispanic Organ Transplant Program, Synthroid, TiVo, Apple iPod, Invisalign Orthodontics, and Biaxin and Zithromax in the antibiotics market.
Jim Lecinski is an associate professor in Medill’s Integrated Marketing Communications Program and member of the Spiegel Digital & Database Research Center’s Advisory Board.
Jim brings over 25 years experience growing revenue for brands through integrated, multi-channel and digital marketing. Having spent more than 10 years at Google, Jim’s most recent role at the company was vice president of U.S. sales and service. He also holds the position of Visiting Executive Lecturer in the Darden Graduate School of Business Administration at the University of Virginia.
Jim's book about digital marketing, "Winning the Zero Moment of Truth" known as ZMOT (pronounced: "Zhee MAHT”) was published in 2011, and has been read by over 300,000 marketers worldwide and featured in the New York Times, Advertising Age and Forbes.
Thomas F. O'Toole is the Associate Dean of Executive Education at Kellogg, and Clinical Professor of Marketing, at the Kellogg School of Management of Northwestern University. His work, teaching and research at Kellogg focuses on subjects including: connecting data science to business value creation, data-driven marketing, customer value management, digital business models and loyalty programs. He developed and teaches a Kellogg MBA course on Customer Loyalty strategy. Additionally, he teaches many C-level Executive Education programs, including: Leading with Big Data and Analytics, Advanced Marketing Management, The CMO Program and The Customer-Focused Organization. He developed and teaches the upcoming (2020) online Executive Education course on Customer Loyalty. He is the author of "Branding Services in the Digital Era" in Kellogg on Branding in a Hyper-Connected World (Wiley, 2019).
O'Toole is a Senior Advisor at McKinsey and Company. For McKinsey, he provides strategic guidance to clients in the Travel, Transportation and Logistics and other business sectors (e.g., energy, retail, health care) on enterprise data analytics, revenue strategy, customer value management, digital enterprise transformation, loyalty programs and related subjects.
O'Toole currently serves on the Board of Directors of three public companies: Alliant Energy (LNT), an S&P 500 company providing electricity, natural gas, renewable energy and logistics services through its production, distribution, transportation and related businesses; Extended Stay America (STAY), the largest integrated hotel owner/operator in North America, and the leading brand in the mid-priced extended stay segment, with over 600 hotels; and LSC Communications (LKSD), a leading provider of printing, publishing logistics, office products and related services. He serves on the Board of Directors of cxLoyalty, a world leader in loyalty programs and customer engagement solutions. In 2016, he was appointed by the US Secretary of Commerce to, and currently serves on, the Board of Directors of the Corporation for Travel Promotion (dba Brand USA), the nation's public-private enterprise to promote travel to the USA.
Until his retirement at the end of 2016, O'Toole was Chief Marketing Officer, Senior Vice President and President, MileagePlus of United Airlines. At United, he was responsible for brand strategy, marketing, product development, ecommerce, digital channels, ancillary revenue, co-brand credit cards, customer data analytics, marketing systems, partnerships and other functions, including United's MileagePlus loyalty program. MileagePlus was, at the time, the largest travel loyalty program, and top-rated frequent flyer program, in the world. He joined United as Chief Marketing Officer in 2010.
Before United, O'Toole was Chief Marketing Officer and Chief Information Officer for Hyatt Hotels Corporation, where over 13 years was responsible for Hyatt's marketing, loyalty program, distribution, information technology and related functions worldwide. He joined Hyatt as Vice President of Marketing in 1995.
O'Toole's career has spanned an exceptionally broad range of C-level executive positions, business accomplishments and marketing disciplines. He is a frequently invited speaker at conferences and programs on leading edge marketing practices, current marketing developments, data-driven marketing and related subjects. In 1998, he was named to the Advertising Age "Marketing 100".
O'Toole is active in civic, charitable, educational and philanthropic endeavors. He currently serves on the Boards of the CSU Foundation and the Big Shoulders Fund of Chicago.
O'Toole holds the degrees of Master of Applied Communication Theory and Methodology and Bachelor of Arts with concentration in communication research from the Cleveland State University. In 2013, he was named the Distinguished Alumnus of the College of Liberal Arts and Social Sciences.
Dr. Rucker holds the Sandy & Morton Goldman Professorship of Entrepreneurial Studies in Marketing. His primary research focuses broadly on the topics of social hierarchy, compensatory consumption, persuasion, and consumer behavior. His work asks, and seeks answers to, what makes for effective advertising and what motives underlies consumer consumption. To answer these questions Dr. Rucker draws on his rich training in social psychology. His work has appeared in leading journals that span psychology and marketing such as the Journal of Personality and Social Psychology, the Journal of Consumer Research, the Journal of Marketing Research, and the Journal of Consumer Psychology. In addition, his research has been covered in major media outlets such as The New York Times, Time Magazine, and ABC News.
Dr. Rucker currently teaches Advertising Strategy at Kellogg. The course focuses on basic psychological principles to better understand how to plan and execute successful advertising. In recognition of his commitment to teaching excellence Dr. Rucker was nominated as a finalist for the L.G. Lavengood Outstanding Professor of the Year Award and a recipient of the Top Elective Professor Award. In addition to his work in the classroom, Dr. Rucker is a co-instructor of the annual Kellogg Advertising Superbowl Review. The review is in the spirit of Kellogg's focus on experiential learning and cultivates basic principals learned in the classroom to critically evaluate advertising in a real world and high stakes environment.
Registration for the 2023 NACS Marketing Leadership Program is now open. Reserve your seat today!
NACS Member - $4,295
A tuition endowment from Jack Links, Keurig Dr Pepper, and NIQ makes this program most affordable for all NACS retail member companies. With financial support from the endowers, program tuition is $4,295, which includes instruction, course materials, assessments, lodging, scheduled meals, and entertainment.
Please note: Registration is limited to retailer, distributor, and state association member companies only.
For questions, contact:
Education Program Manager
Kellogg School of Management | Northwestern University
James L. Allen Center
2169 Campus Drive
Evanston, IL 60208 USA
Lodging at The Kellogg School’s Allen Center and scheduled meals are included in the total cost of the program. NACS will handle the booking of your room.
The program fee includes 5 nights (Sunday, July 23 – Thursday, July 27). If an Early Arrival (the evening of Saturday, July 22) or Late Departure (the evening of Friday, July 28) is needed, then please notify Brandi Mauro at firstname.lastname@example.org. Evenings outside of the program dates are at the participant’s expense. The rate is $170.00 per night and includes meals – for example, Saturday, July 22 would include dinner that evening and breakfast on Sunday morning prior to the arrival and check-in/lunch scheduled from 11:45 am – 1:00 pm. Payment for additional night(s) is due at the time of check-in.