Convenience stores are one of the fastest growing food segments, with foodservice (prepared food, commissary, hot, cold and frozen dispensed beverages) representing nearly 28% of inside sales in 2024, according to NACS State of the Industry data.
With more labor intensive and sophisticated foodservice programs being developed and executed within our industry, food safety is essential. It's also important to make sure your teams have a solid foundation in the whys behind your company's food safety procedures and protocols.
The NACS Food Safety Forum is developed and administered by convenience industry food safety, foodservice, quality assurance and risk management leaders. This is the only retail-focused event of its kind for the global convenience community.
Content focuses on four principles:
- Consumer safety
- Clean and quality experiences
- Protecting our brands
- Empowering our teams to do the right thing
Participants will become more engaged and empowered to:
- Recognize how certain behaviors can enhance and protect their teams, customers and brand.
- Lead collaborative solutions that address safe food handling challenges.
The NACS Food Safety Forum will feature retailers and food safety experts from across the industry. The event will begin at 2:00 p.m.CT on Monday, April 13, and conclude by 4:00 p.m. CT on Tuesday, April 14. Check back often for updates.
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1:00 PM
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Registration & Exhibits Open
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2:00 PM – 2:15 PM
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Welcome & Opening Remarks
Amy Costello, Director, Food Safety & Quality Assurance, Casey's General Stores
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2:15 PM – 3:00 PM
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Understanding the Food Safety Risks
The top five food safety risks are not only the most frequent culprits of a foodborne illness; they also result in the most health inspection violations. This session sets the stage for discussions ahead by connecting how these risks influence everything from handwashing and sanitation to technology, allergens and leadership.
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3:00 PM – 3:45 PM
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Building Consumer Trust With Your Food
Jeremy Zenlea, Vice President, Health and Safety, EG America
Perceptions of the convenience industry shape whether customers believe “gas station food” is high quality and safe. This session brings together an academic and a c-store retailer to explore how the industry can raise the bar on food safety, build trust and strengthen its reputation for exceptional food.
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3:45 PM – 4:00 PM
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Networking Break
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4:00 PM – 5:00 PM
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CEO Perspectives on Food Safety
Moderator: Jay Ellingson, Chief Scientific Officer, Kwik Trip, Inc.
Panelist: Scott Zietlow, CEO and President, Kwik Trip, Inc.
Food safety starts at the top. Hear from industry CEOs as they share how leadership, culture and accountability shape food safety strategies across their organizations—and how their approach drives trust, consistency and brand integrity.
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5:00 PM – 5:30 PM
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Is It Risky or Not?
Ben Chapman, Ph. D., Department Head and Interim Associate Director of Extension, NC State
Donald W. Schaffner, Ph. D., Extension Specialist in Food Science and Distinguished Professor, Rutgers University
Risky or Not is a short podcast where Dr. Ben and Dr. Don answer your questions about whether something is risky or not. Cold pizza at midnight? A two-day old glass of water on the nightstand? Cooking stuffing Inside the turkey? Join Dr. Ben and Dr. Don as they use their expertise with a dose of humor to tackle real-world food safety scenarios. Bring your questions!
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5:30 PM
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Day 1 Wrap Up
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5:30 PM – 6:30 PM
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Welcome Reception + Tabletop Exhibits
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7:30 AM – 8:30 AM
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Networking Breakfast & Exhibits Open
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8:00 AM - 8:30 AM
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Table-Top Discussions (Optional)
Join fellow participants over breakfast to network and share ideas.
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8:45 AM
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Welcome Back
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8:45 AM – 9:30 AM
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Effective Sanitation Solutions
This session shares sanitation practices that focus on strategies to improve food safety, prevent cross-contamination and ensure food-safe working conditions in convenience stores.
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9:30 AM – 10:30 AM
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Tech-Driven Food Safety
Technology is redefining how convenience retailers approach efficiencies in safe food handling. This session features retailers sharing real-world examples of innovation, collaboration and solutions that keep food safe and operations running smoothly.
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10:30 AM – 10:45 AM
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Networking Break
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10:45 AM – 11:45 AM
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Allergens Under Control
From bakery to commissary to prepared foods onsite, understanding the Big 9 allergens and how to mitigate risk. A nutrition and allergy expert shares practical strategies for identifying, managing and communicating allergen information to help protect customers and build trust.
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11:45 AM – 12:45 PM
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Networking Lunch
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12:45 PM – 2:15 PM
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Mock Civil Trial
Event participants become courtroom jurors of a fictional mock civil trial to better understand the potential for legal liability related to a foodborne outbreak.
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2:15 PM – 2:30 PM
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Networking Break
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2:30 PM - 3:30 PM
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Driving Food Safety From the HQ to the C-Store
Moderator: Amy Costello, Director, Food Safety & Quality Assurance, Casey's General Stores
Diverse perspectives on building a culture of food safety throughout the entire organization—from the HQ to the stores. Food safety professionals within decentralized retail chains share how what begins at corporate carries throughout the entire operation: from supply chain to production, to storage, distribution, and ultimately to retail and customers.
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3:30 PM – 3:45 PM
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Speaker Q&A and Closing Remarks
What we saw, what we heard and next steps.
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Show Bio
Amy Costello is the Director of Food Safety and Quality Assurance at Casey’s, where she oversees all facets of food safety for the organization, including regulatory compliance and food safety programs for supply chain, distribution, transportation, and retail operations. Before leading the company’s Food Safety and Quality Assurance Department, Amy served as Assistant General Counsel for Casey’s. She earned a J.D. from Drake University Law School in 2013 and an MS in Food Safety Regulation from Johns Hopkins University in 2024.
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Jon Cox is vice president of retail foodservice for McLane Company, Inc., one of the largest distributors in America serving convenience stores, mass merchants, and chain restaurants. Jon leads McLane’s foodservice strategy for its retail customers, driving innovation and helping customers implement programs tailored to their specific goals.
Jon oversees the McLane Fresh team, which manages the McLane Fresh suite of foodservice programs including Cupza!, McLane’s award-winning beverage program, Central Eats, fresh grab-and-go products for all dayparts, the groundbreaking freezer to oven program, Prendisimo, and McLane’s private label brand, CVP. Jon also led development and launch of McLane’s Innovation Kitchen, a full-scale c-store showcase for customers to explore the latest in foodservice menu and equipment innovation.
Jon joined McLane in 2023 and has more than 25 years of extensive leadership experience across retail, grocery, and convenience store organizations including Giant Food, HEB, Target, and Sears Holding Corporation. Prior to McLane he served as chief merchandising officer for Giant Eagle’s subsidiary Getgo Café + Market and WetGo.
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In 1995, Dr. Ellingson received his Ph.D. in molecular microbiology from Marquette University, Milwaukee, Wisconsin. From 1995-1997, Dr. Ellingson did his postdoctoral fellowship training with the USDA, Agriculture Research Service, National Animal Disease Center in Ames, Iowa, where he developed and patented a molecular diagnostic method for the detection of Johne’s disease in dairy cattle. This method has also been applied to the detection of the specific bacterium in both meat and dairy products. From 1997-1999 he then served as a staff molecular microbiologist with the USDA, Animal and Plant Health Inspection Service, Center for Veterinary Biologics, heading up the written regulatory requirements for both molecular-based animal diagnostic tools and vaccines.
From 1999-2006, Dr. Ellingson served as the Director of Marshfield Clinic Laboratories - Food Safety Services, Marshfield, Wisconsin. During this time, Dr. Ellingson developed and patented molecular diagnostic methods for detection of E. coli 0157:H7 and Salmonella. Starting in 2004 he also served as Chief Scientific Officer for the Marshfield Food Safety, LLC, a network of on-site process control food safety laboratories.
2006-Present, Dr. Ellingson is currently the Chief Science Officer for Kwik Trip, Inc. He is responsible for the development and execution of Kwik Trip, Inc’s Food Protection Management System, which includes all aspects of Food Protection: Food Safety, Food Safety Science, Food Regulations, and Food Defense/Security.
Dr. Ellingson is an adjunct professor in the Microbiology Department of the University of Wisconsin - La Crosse and has mentored and graduated several “Masters of Science” students in the Microbiology program. Dr. Ellingson has been a member of numerous State and Federal Food Protection and Food Safety boards and associations. He has authored numerous scientific manuscripts, articles, and publications.
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Dr. Jennifer Cleveland McEntire left the role of chief food safety and regulatory officer at the International Fresh Produce Association in May 2023 to launch Food Safety Strategy, LLC, a consulting firm focused on developing critical thinking skills within the food industry and facilitating action-oriented initiatives that will have the greatest impact on public health. She held previous food safety leadership positions with the Grocery Manufacturers Association, The Acheson Group and the Institute of Food Technologists. While with IFT and TAG, McEntire led the FSMA 204 traceability pilots. She earned a PhD from Rutgers University as a USDA National Needs Fellow in Food Safety and received a Bachelor of Science with Distinction, magna cum laude, in food science from the University of Delaware. She’s a member of the technical committee for the Center for Produce Safety, serves as a peer reviewer for several food safety journals, and was the 2020 recipient of the NSF International Food Safety Leadership Award and 2023 recipient of the Harold Barnum Industry Award from IAFP. She has published numerous peer reviewed articles and books, most recently “Food Traceability: from binders to blockchain”.
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TXB, previously Kwik Chek Food Stores, Inc., is a chain of over 50 stores across Texas and southern Oklahoma, offering unique, fresh-made food and a robust line of TXB private label products. Kwik Chek’s rebrand to TXB (short for Texas Born) emphasizes the Texan roots and values the brand was built upon – authenticity, hospitality and integrity. Kevin is also the managing member of Taylor-Smartt, LLC., an investment company that owns a variety of companies in industries ranging from fuel, propane, technology, banks, real estate and food production.
Beyond serving as the CEO of TXB for more than two decades, Smartt has also served as Chairman of Conexxus, a retail technology association that sets the technology standards in convenience retail, was Chairman of the Coca-Cola National Retailing Research Council and was Chairman of the National Association of Convenience Stores (NACS) 2020-2021. Smartt currently serves on the Board of Directors for P97 Networks, as well as, various advisory boards serving companies within the industry.
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Dr. Scott Zietlow has been Chair of the Board of Directors of Kwik Trip since 2000. He assumed the roles of President and CEO after his dad, Don, retired in 2022.
He earned his undergraduate Bachelor of Science Degrees in Chemistry and Microbiology and his medical degree from the University of Wisconsin. Dr. Zietlow is a graduate of the Mayo Graduate School of Medicine where he completed a residency in General Surgery. He was appointed to Mayo Clinic Staff in 1989. Dr. Zietlow is the past Chair of the Division of Trauma, Critical Care and General Surgery within the Department of Surgery. He holds board certifications in both general surgery and surgical critical care and has been in numerous leadership roles for surgery, trauma, and prehospital care associations promoting high quality patient care. Dr. Zietlow is Professor Emeritus of Surgery, Mayo Clinic College of Medicine, and Science, and is the author of over one hundred scientific manuscripts, abstracts, and book chapters. He was the recipient of the Mayo Distinguished Clinician Award in 2021.
Additional leadership roles include medical director for Mayo Clinic Medical Transport for three decades and prior Chair of the Mayo Clinic Ambulance Board of Directors. He also serves on the Boards for multiple philanthropic foundations.
Show Bio
As the Vice President, Health and Safety at EG America. In this role, Jeremy oversees all aspects of Food and occupational Safety, including regulatory (OSHA, USDA, FDA, State, Local) compliance, retail and commissary food safety operations, and supply chain integrity. Jeremy has worked with a variety of different product categories, including Refrigerated, High Risk RTE Foods (meat, poultry, pork, fresh cut fruit and produce), chocolate and confectionary. Due to his diverse background, Jeremy has gained a wide range of knowledge of different food products and has become an expert in setting-up, executing and managing complex food safety and food defense systems for large domestic and international food manufacturers. He is an active member of the International Association for Food Protection and enjoys lecturing on food safety at Northeastern University and mentoring other food safety professionals in his spare time. Jeremy received a B.S. from the University of Massachusetts-Amherst and an M.B.A from Northeastern University.
- Retailer Member: $529
- Retailer Non-Member: $629
- Supplier Member: $699
- Supplier Non-Member: $999
If you have questions regarding registering for the NACS Food Safety Forum, please email foodsafetyreg@convenience.org for assistance.
Media individuals/organizations must be vetted by Chrissy Blasinsky, Digital & Content Strategist, to attend the Food Safety Forum, and are not eligible to attend/participate in the NACS State of the Industry Summit.
Registration will open soon for the 2026 NACS Food Safety Forum, and is open to both NACS members and non-members.
Notify me when registration is open:
Conveniently located close to the O'Hare International Airport, the Renaissance Schaumburg Convention Center Hotel serves as the location for the 2026 NACS Food Safety Forum. For room reservations, visit 2026 NACS Food Safety Forum - Hotel Reservations to secure your room online. Reservation deadline is March 19, 2026 to receive the NACS group rate of $175 plus tax, per room per night. Remember to book early! All rooms are based on availability and are not guaranteed until you confirm your own reservation.
Airports:
Weather:
- April weather in the Chicago area is typically pleasant, with average temperatures in the low to mid-50s, but the meeting rooms may get chilly so bring layers, just in case.
As a NACS Food Safety Forum partner, your company will stand out as a leader in foodservice and safe food handling solutions for the convenience industry.
The Food Safety Forum is one of a few NACS event partnership opportunities available, providing access to a concentrated audience focused on the latest food safety advancements and protocols. Your support positions your brand as an essential partner in elevating food safety and food protection programs across the convenience industry.
If you are interested in being 2026 NACS Food Safety Forum partner, reach out to Brandi Mauro at bmauro@convenience.org.