Take Part in the Industry’s Premier Benchmarking Report
Don’t Forget to Renew Your Membership!
These topics include hot button issues NACS is watching closely, as well as topics that are important to convenience retailers and their businesses.
Date: April 7-9, 2020
Location: Hyatt Regency O'Hare, Chicago, IL
Get the benchmarking data, analysis, emerging trends and executive imperatives you need to win in the game of convenience.
Leading retailers and industry partners who want to stay ahead of emerging trends and appreciate the value of using data-driven benchmarking to improve their businesses.
Retail Attendee Profile:
• Chief executives, presidents, & owners
• Senior leadership across the organization
• Staff from key functions:
• Category Management
• Real Estate
About the NACS State of the Industry Summit:
With 50 years of convenience industry data, analysis and strategic insights behind it, NACS State of the Industry (SOI) Summit provides the data-powered answers you need to help set the course forward for your business. Each spring, we bring together business professors, economists and top-performing c-store retailers to help break down the latest consumer, financial and operational data across the convenience channel—live from the stage. Held over two, fast-paced days, this annual benchmarking conference is the only event where convenience retailers gain access to the newest metrics—as well as industry trends, opportunities and ‘watch-outs’—in essential topic areas such as finance, labor, store operations, merchandising and fuel sales.
Below is a preliminary schedule of events for the 2020 NACS State of the Industry Summit and subject to change without notice. Please check back over the next few weeks for agenda updates for the 2020 NACS State of the Industry Summit.
Tuesday, April 7
4:30 pm - 7:00 pm
Cool New Products Showcase
5:30 pm – 6:30 pm
9:00 pm – 11:00 pm
NACSPAC Lounge – After Hours
Wednesday, April 8
7:00 am - 5:30 pm
7:00 am - 6:30 pm
Cool New Products Showcase Open
7:15 am - 8:15 am
8:30 am – 12:00 pm
8:30 am – 8:45 am
Introduction and Overview | Julie Jackowski, Andy Jones
8:45 am – 9:40 am
State of the Industry Part One: Key Operational and Financial Lessons from 2019 | Charlie McIlvaine
Charlie will share "Part One" of the SOI preliminary data, highlighting critical lessons and perspectives from the 2019 data. Focus will be on the operational and financial insights gleaned from the data and recommendations on key industry priorities for 2020 and beyond.
9:40 am – 10:35 am
The Return of the Economist | Anirban Basu
This presentation supplies detailed discussions regarding, global, national, and regional economic performance using the most current data available. Special attention is devoted to certain aspects of economic life, including the performance of financial, labor, real estate, and construction markets. There is also a discussion regarding the impact of elections and the current policy making environment on likely economic outcomes.
10:35 am – 11:05 am
11:05 am – 12:00 pm
The Convenience Consumer | Larry Levin
The convenience channel is among the most vibrant and fastest growing channels in the US consumer packaged goods market. The channel enjoys a 19% share of dollars, but an astounding 28% of industry growth. Understanding the impact of consumer perceptions will continue to fuel growth for manufacturers and retailers alike! Join IRI’s Larry Levin, Executive Vice President of Market and Shopper Intelligence, as he uncovers key opportunities and challenges for our channel in the eyes of our shoppers.
12:00 pm – 1:00 pm
1:15 pm – 5:00 pm
General Session (continued)
1:15 pm – 1:20 pm
Andy Jones Intro | Andy Jones
1:20 pm – 2:05 pm
State of the Industry Part Two: Understanding Categories and the Need States That Drive Growth | Chuck Maggelet
As changing shopper behavior, lifestyle demands and innovation accelerates in all corners of the store, Chuck will dig deep into the 2019 SOI data to breakdown the categories that are generating store excitement and share deep insights on ways you can capitalize on new shopper demands with your assortment, merchandising and customer experience strategies.
2:05 pm – 2:50 pm
Hidden Dollars: The Sustainability Treasure Hunt | Jeff Lenard
Sustainability strategies are great opportunities for businesses to cultivate both soft and hard benefits. We will examine specific tactics that retailers can implement today that can remove costs from their business, attract new customers and potential employees, minimize their environmental impact and review consumer data and trends that can help positions companies for long-term success.
2:50 pm – 3:20 pm
3:20 pm – 4:05 pm
Transforming Convenience through Food Experiences | Chris Wolf and Chef Thomas Talbert
Chris and Eric will tag-team on the strategies and levers that convenience retailers can use to transform their foodservice business. From dayparts and menus, to technology and touchless retail, this session will provide the keys needed to unlock powerful growth.
4:05 pm – 5:00 pm
Innovate or Die! Creating a Culture of Innovation for Sustainable Success | Soren Kaplan
We all know innovation is important. But while innovation may seem natural for big tech players like Amazon, Apple and Google, how can any organization or retailer use innovation to ensure sustainable success? Periods of disruptive change caused by new technologies and shifting customer expectations represent opportunities for those who don’t become paralyzed by uncertainty. Innovation today requires a creative approach to understanding trends, addressing customer needs, empowering people, and starting small to make a big difference.
Through a highly interactive session, you’ll gain strategies and practical tools for leading and creating a culture of innovation that makes a meaningful difference for your employees, customers and organization.
5:00 pm – 6:00 pm
9:00 pm – 12:00 am
NACSPAC Lounge – After Hours (open)
Thursday, April 9
7:00 am - 11:30 am
7:00 am - 10:00 am
7:15 am – 8:15 am
8:30 am – 11:30 am
8:30 am – 8:35 am
Introduction and Overview | Andy Jones
8:35 am – 9:20 am
Who Do They Prefer? Shopper Loyalty and Engagement | Jose Gomes
What drives customer preference? The dunnhumby Retailer Preference Index (RPI) for Convenience study sought to answer that question and surveyed nearly 7,000 U.S. consumers to discover not only what they think about c-stores and how they shop, but to also understand how they perceive quality, convenience and price, and how these perceptions affect both emotional bond and market performance. Jose will share insights from the RPI on how retailers can deliver a compelling value proposition and retail experience that aligns with your customers’ needs.
9:20 am – 9:50 am
9:50 am – 10:40 am
Market Implications Emerging from Future Mobility | Denton Cinquegrana
10:40 am – 11:20 am
Attracting, Retaining and Motivating a Gen Z Workforce | Sarah Atler
Generation Z is very different from Millennials, and their entrance into the workforce is increasing the complexity of managing across generations. In a recent Network of Executive Women study conducted with Deloitte, NEW identified the factors that shaped Gen Z and separates myth from reality. The future of work is shifting—organizations must rethink talent management strategies. It’s critical for companies to understand what Gen Z wants in the workplace and how to attract them to your organization.
11:20 am – 11:30 am
Make Your Move
Registration for the 2020 NACS State of the Industry Summit is open to NACS retail members and NACS supplier members. If you are unsure about the status of your membership with NACS, or would like to learn more about how you can participate in the event, please contact:
Director, Retail Membership
RETAILER - REGISTER NOW
Membership Manager, Supplier Relations
SUPPLIER - REGISTER NOW
2020 Pricing Information
Two pricing options are available.
Participating in NACS State of the Industry Survey:
Not Participating in the SOI Survey:
In order to optimize participation among retail attendees, space for supplier company representatives will be limited. Please choose from one of the two registration packages listed below.
Additional attendees may be added on a space available basis for $2,500 per person.
NACS Retail Member Registration Information
Retailer registration is limited to NACS Retail Members only. If you are not currently a member of NACS and would like to participate in this event, please contact Keith Harlow for membership information at firstname.lastname@example.org or (703) 518-4206.
Please Note: CSX and Study Group subscribers need only ensure your company's retail data is current and fill out a brief demographic survey to receive the complimentary registration. By encouraging all attendees to share data, NACS hopes to deliver better metrics.
NACS Supplier Member Registration Information
Supplier registration is limited to NACS Supplier Members only. If you are not currently a member of NACS and would like to participate in this event, please contact Nicole Walbe for membership information at email@example.com or (703) 518-4229.
President & CEO
Network of Executive Women
Sarah Alter is president and CEO of the Network of Executive Women, a nonprofit learning, leadership and advocacy organization that represents more than 13,000 members, with over 1,000 corporate partners and 22 regions in the United States and Canada. NEW advances gender equality and diversity in the retail, consumer goods, financial services and technology industries. Alter joined NEW in 2017 and has wide-ranging experience in the markets NEW represents. She served as vice president for Discover Financial Services; vice president for digital sales and marketing for online retailer Quill.com; and was chief marketing officer for General Growth Properties, where she developed marketing strategies for 200 shopping mall properties and their top retailers. Alter has served on a number of non-profit boards and is an accomplished fundraiser. She is an organizer of Chicago’s annual JDRF Gala, which has raised millions of dollars for Type 1 diabetes. Alter is a graduate of Northwestern University and has a Harvard MBA.
Chairman & CEO
Sage Policy Group, Inc.
Anirban Basu is Chairman & CEO of Sage Policy Group, Inc., an economic and policy consulting firm headquartered in Baltimore, Maryland with offices in Pennsylvania and Cambodia. The firm provides strategic analytical services to energy suppliers, law firms, medical systems, government agencies, and real estate developers among others.
In 2014, Maryland Governor Larry Hogan appointed him Chair of the Maryland Economic Development Commission. He also serves as chairman of the Baltimore County Economic Advisory Committee. He is also the Chief Economist to Associated Builders and Contractors and Chief Economic Advisor to the Construction Financial Management Association. He serves similar functions for Visit Baltimore, the Maryland Association of Realtors, and Marcum, LLC.
He lectures at Johns Hopkins University in Global Strategy and has also taught international economics, urban economics, micro- and macroeconomics at Hopkins. His radio show can be heard weekdays on 88.1FM, WYPR, Baltimore.
In both 2007 and 2016, the Daily Record newspaper selected Mr. Basu as one of Maryland’s 50 most influential people. The Baltimore Business Journal named him one of the region’s 20 most powerful business leaders in 2010.
Mr. Basu has been on many boards over time, including First Mariner Bank, the Baltimore City Public School System, Port Discovery, the Baltimore School for the Arts, and Union Memorial Hospital. He is currently on the boards of St. Mary’s College, the University System of Maryland Foundation, the Center for Emerging Media, the Lyric Opera House and the Archdiocese of Baltimore School System.
Mr. Basu earned his B.S. in Foreign Service at Georgetown University in 1990. He earned his Master’s in Public Policy from Harvard University’s John F. Kennedy School of Government, and his Master’s in Economics from the University of Maryland, College Park. His Juris Doctor was earned at the University of Maryland School of Law.
Chief Oil Analyst
Oil Price Information Service | OPIS by IHS Markit
Denton has been with OPIS since 2001 and serves as the Chief Oil Analyst, responsible for the day to day operations of OPIS’ news and analysis division. In his role, Denton also provides big picture views to OPIS subscribers on a variety of topics from supply and demand trends to anticipating price moves in the futures, spot and retail markets in North America.
During his time at OPIS, Denton has covered a variety of markets from Natural Gas Liquids to U.S. refined spot markets. Before becoming the Chief Oil Analyst, Denton was leading the OPIS refined spots team.
He has been widely quoted and interviewed as an expert forecasting the price of oil and retail gasoline and diesel explaining what moves can mean for the consumer as well as the industry as a whole. Denton is a frequent contributor for major media outlets such as Fox Business, CNBC, MSNBC and CBS News.
Denton is a graduate of Rutgers University and football letter winner.
President, North America
Jose currently heads up dunnhumby’s business in North America, with responsibility for leading growth and expansion journey in the region. With over 10 years in the industry, Jose brings a wealth of retail, consultancy and brand experience, and a fantastic understanding of the complex retail market.
Prior to this, he was Managing Director of Latin America and Africa, where he oversaw an explosion of growth and expansion of dunnhumby's presence to Mexico and Argentina. Before that, Jose lead the start-up of Digital Media Services in Latin America for dunnhumby by building and taking to market products developed in partnership with the likes of Facebook and Google. During that time, he was responsible for personalizing the customer experience for thousands of shoppers of major Latin American and African Retailers and FMCGs, such as Raia Drogasil, Grupo Exito, Grupo Pão de Açucar, Shoprite, Dia and AB Inbev. Before joining dunnhumby, Jose worked in Investment Banking with BPI.
Soren Kaplan is the bestselling and award winning author of Leapfrogging and The Invisible Advantage, an Affiliated Professor at the Center for Effective Organizations at USC’s Marshall School of Business, a writer for FastCompany and Inc. Magazine, a globally recognized keynote speaker, and the Founder of InnovationPoint; and upBOARD. He has been recognized by the Thinkers50 as one of the world’s top thought leaders in business strategy and innovation.
As a leading expert in disruptive innovation, innovation culture, and business model innovation, he works with Disney, NBCUniversal, Kimberly-Clark, Colgate-Palmolive, Hershey, Red Bull, Medtronic, Roche, Philips, Cisco, Visa, Ascension Health, Kaiser Permanente, CSAA Insurance Group, American Nurses Association, and many others.
Soren previously led the strategy consulting group at Hewlett-Packard and is a co-founder of upBOARD, the world’s first “no-code” software platform for business process best practices.
He has lectured at the Harvard Business School, Copenhagen Business School, and Melbourne Business School. His Wall Street Journal bestseller, Leapfrogging, was awarded “Best Leadership Book” and his latest book The Invisible Advantage received “Best Business Book” by the International Book Awards.
He has been quoted, published, and interviewed by Harvard Business Review, Fast Company, Forbes, CNBC, National Public Radio, USA Today, and The International Handbook on Innovation, among many others. He holds a Ph.D. in Organizational Psychology and possesses dual US-French citizenship.
VP, Strategic Industry Initiatives
Jeff Lenard oversees NACS’ industry-wide external communications campaigns to advance the role of convenience stores as positive economic, social and philanthropic contributors to the communities they serve. Lenard also serves as lead spokesperson and has conducted more than 6,000 media interviews about trends and innovations at the nation’s 153,000-plus convenience stores. In addition, he is the creator and co-host of the association’s award-winning weekly podcast, “Convenience Matters,” and oversees the long-running video series “Ideas 2 Go.”
Prior to joining NACS in 1999, Lenard served in communications and marketing functions for several energy-focused associations. He earned a B.S. in mechanical engineering from Worcester Polytechnic Institute and an M.B.A. in marketing from Syracuse University.
Executive Vice President, Market and Shopper Intelligence
Larry Levin has spent his entire career in market research, leading engagements for many of the world’s largest manufacturers and retailers including Pepsi, Coke, Lexus, Porsche, Nissan, Infiniti, Starbucks, Audi, Microsoft, and Disney, just to name a few. The first three decades of his career were spent at Synovate (formerly Market Facts), where he held a number of positions, including head of Global Automotive, executive director of International New Business Development and leader of two global conferences—one in Beijing and one in Cairo.
Following his tenure at Synovate, Levin joined TNS as head of its Consumer Sector. He was quickly elevated to president of Client Services and Relations, where he and Bob Tomei, current president of IRI’s Consumer & Shopper Marketing, co-led its North American business.
In February 2010, Levin joined IRI to lead its Survey Solutions group and was then promoted to run its overall Consumer Insights business.He also led IRI’s Business Development – New Solutions until he was named executive vice president of Consumer & Shopper Marketing in 2017.
Levin is a frequent speaker at a number of industry events, including Sweets & Snacks Expo, Confections State of the Industry, NACS State of the Industry, Shopper Marketing, HOP—State of Mass Beauty, FMI, New Products Innovation, NFRA and CSPA and has been a guest on Bloomberg Television’s Surveillance program as well as quoted in numerous periodicals.
Chairman & CEO
Coen Oil Company, LLC
Charlie McIlvaine is the Chairman & CEO of Coen Oil Company, LLC, a diversified holding company. Together with his brother Andy, they manage Coen Markets (a convenience retail chain in the Tri-State region of Pittsburgh, PA) and Coen Tire (a retail tire platform). Charlie is also Managing Partner of Thomaston Capital, LLC, a private investment firm that invests in growth or later stage companies primarily in the consumer/retail sector.
Charlie was previously a member of Avista Capital Partners, a private equity firm based in New York with $4 billion under management, where he focused on investments in the consumer sector. Prior to working in private equity, Charlie was Co-Global Group Head and Managing Director of the Global Consumer Group for Deutsche Bank. In this capacity, he had responsibility for managing a group of 50+ professionals across three global investment banking offices which generated revenues over $300 million. DB’s Global Consumer Group advised on mergers & acquisitions and raised debt and equity capital for clients in the food/beverage, household products/personal care, retail/restaurant and business services sectors. Previous to DB, Charlie was a senior member and Managing Director of J.P. Morgan’s Global Consumer Group in investment banking. While at J.P. Morgan, he executed financings and mergers and acquisitions for a wide range of consumer companies. He began his career as an investment banking analyst for Merrill Lynch based in New York and London.
Charlie holds an MBA from the Wharton School of the University of Pennsylvania, attended New College of Oxford University, and earned a BA in economics from Duke University.
Thomas H. Talbert, RD
VP, Culinary Marketing
Thomas H. Talbert, RD is the Vice President, Culinary Marketing at CSSI, Marketing + Culinary, a full-service culinary and marketing communications Marlin Network agency. He leads a team of chefs and account planners in creative culinary development and innovation for the foodservice industry.
Thomas has years of experience in the foodservice industry, with a multidimensional background in culinary arts, product development, and dietetics. He is a graduate of Johnson & Wales University with an associate’s degree in Culinary Arts and a bachelor’s degree in Culinary Nutrition as well as a graduate of the University of Alabama at Birmingham’s dietetics programs.
Thomas has worked at an assortment of fine and casual dining restaurants and consulted with the industry’s leading manufacturers and operators and has led product innovation and introductions into the retail channel.
Helping food manufacturers and restaurant chain operators develop and implement successful innovation practices is Thomas’ major focus at CSSI. His depth of knowledge is firmly grounded in experience as a chef and registered dietitian—presenting new culinary concepts and menu trends that have driven innovation at many of the top restaurant chains. Coupled with his expertise in product development, sales support and marketing strategy, he has helped clients achieve foodservice success in the U.S., South America, Asia and the Caribbean.
SVP, Strategic Insights & Planning
The Marlin Network
For more than 20 years, Chris Wolf has been helping marketers to anticipate and address emerging consumer opportunities through strategy, innovation and brand development for companies including Tyson Foods, PepsiCo, 7 Eleven, Campbell Soup Co., M&M/Mars, Gerber/Novartis, McDonald’s, Nestle, Yum!Brands, Brinker International, Subway, Burger King, and Starbucks.
As a professional speaker and former journalist for The Food Channel and QSR Magazine, Chris’ forecasts, recommendations and ideas have attracted the attention of the media as well, including CBS This Morning, NPR, Psychology Today, USA Today, The Wall Street Journal, as well as many trade publications. Wolf has a master’s degree in strategy and marketing from Kellogg Graduate School of Management and has taught marketing at Missouri State University and Drury University.
Chris has held roles at agencies, innovation consultancies and food manufacturing companies. He now leads planning and insights for the Marlin Network, managing a team that helps inspire consumer- and customer-led strategy to drive growth for brands.
The Marlin Network is a subsidiary of Advantage Sales & Marketing, and includes Marlin Co., The Alchemedia Project, CSSI, and the Halverson Group, specializing in marketing, creative and culinary services for brands focused on hospitality and the experiential consumer.
One Move Could Change Your Future
A Quick Look at the 2019 Summit:
What Past Attendees are Saying about the Summit:
Conveniently located less than 3 miles from Chicago O'Hare International Airport, the Hyatt Regency O'Hare Hotel serves as the location for the 2020 NACS State of the Industry Summit. For room reservations, visit 2020 NACS State of the Industry Summit - Hotel Reservations to secure your room online. Reservation deadline is March 20, 2020 to receive the NACS group rate of $199 plus tax, per room per night. All rooms are based on availability and are not guaranteed. Remember to book early! The hotel offers complimentary airport shuttle service to and from the O'Hare Airport & hotel.
NACS has partnered with American Airlines to provide attendees for the 2020 NACS State of the Industry Summit up to a 4% discount off published fares (excluding basic economy and non-discountable fares). Valid travel dates are April 4-12, 2020 for flights going to/from Chicago O’Hare International Airport (ORD). You can book your reservation by visiting American Airlines or by calling American Airlines Meetings Services Desk.
Reservations and ticketing are available via American Airlines. Once you have selected your preferred flight(s), enter the promo code, 7640EK, in the “promo codes and accounts” box on the passenger page. Once the code is entered, any discounts will be applied.
Reservations may also be made by calling American Airlines Meetings Services Desk at 800-433-1790. Please make sure to reference code 7640EK when making your reservation so you can be sure to take advantage of the discounts provided. Please note there may be a reservation service charge for all tickets issued by phone.
Chicago O'Hare International Airport (ORD)
Chicago Midway International Airport (MDW)
Directions to SOI Summit Host-Hotel:
April weather in the Chicago area is typically pleasant, with average temperatures in the low to mid-50s, but the meeting rooms may get chilly so bring layers, just in case.
The Cool New Products Showcase at the State of the Industry Summit is a high-impact marketing opportunity to display your company’s newest innovations. Modeled after our highly successful Cool New Products Preview Room feature at the NACS Show, the showcase is in a high traffic area, adjacent to the general sessions and evening networking receptions, providing exhibitors with maximum exposure throughout event. View last year’s gallery.
Contact Nicole Walbe at firstname.lastname@example.org or 703-518-4229.
Note: State of the Industry Summit registration is not included, and attendance is not required.