Lessons in Leadership

Exclusive interviews with leaders from QuikTrip, Wawa, Sheetz, CoucheTard and more are on-demand.

January 28, 2021

ALEXANDRIA, Va.—The year continues to bring unique challenges, and to help, NACS has curated its best education sessions to address your immediate needs and solve your urgent issues.

NACS has bundled its most popular and influential training and education sessions to provide precision-targeted learning for retailers and their teams. Watch and absorb the tips, best practices and data from retail leaders. Tackle the learning on your time and at your pace (you can pause and come back to content anytime you want).

The NACS Professional Learning Series is available for on-demand viewing until March 31, 2021.

Lessons in Leadership

Six sessions (3.5 hours of content)

We showcase innovative leaders with intention and enthusiasm who are looking to try new things, find new opportunities and know how to stay the course. Be inspired by the imagination of these leaders who embrace “what if” when it comes to adapting and planning for the future. 

  • Visioning the Future with Brian Hannasch, president and CEO, Alimentation Couche-Tard
  • Experimentation on the Edges with Chris Gheysens, president and CEO, Wawa
  • The Future of Work with Travis Sheetz, president and CEO, Sheetz
  • The Future of Work with Chet Cadieux, chairman and CEO, QuikTrip
  • Here for Good with Julie Jackowski, chief legal officer and secretary, Casey’s
  • Essential Business and Values with Kevin Smartt, CEO and president; Kwik Chek Food Stores; 2020-21 NACS chairman

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COVID Survival Pack

Seven sessions (four hours of content)

Use the next six months to turbocharge your business—and the advice and inspiration found in these sessions can help. Filled with tips and advice for navigating a range of operational challenges, including people, vendors and systems, these sessions will help you discover how to manage risk and find opportunity during a crisis, and answer key questions to guide your post-pandemic plan. 

  • Driven to Delivery
  • Feeding the New Consumer: Health, Food Trends, Pandemics and More
  • Adapting to the COVID Disruption: Is There a New Normal?
  • Accelerating Growth in a Disrupted Retail Landscape
  • Motivating and Protecting Your Front Line
  • From Last Mile to Cashless: Trends Accelerated by COVID
  • Spotlight Session: How to Thrive in Chaos

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Category Management & Marketing Round-Up

Eight sessions (five hours of content)

The pandemic has changed how customers shop—as a result, retailers must prioritize efficient adaptation to changes in assortments and in-store product space planning. Bricks-and-mortar winners will be retailers who can deliver powerful brand experiences and adapt their stores—leveraging data and technology—to meet consumer demand changes in the fastest and most efficient way.

  • Understanding Dayparts and Optimizing Each Hour of the Day
  • A Guide to Capitalizing on Key Consumer Moments
  • Beverages for the Win
  • Strategies of Category Management Superstars
  • From Points to Passports: Reimagining Loyalty
  • Social Media Success: Winning the War for Attention
  • Feeding the New Consumer: Health, Food Trends, Pandemics and More
  • Spotlight Session: Ideas from Around the World

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Put Your People First

10 sessions (six hours of content)

As a leader, you’ve made changes to address your employees’ pressing needs and keep them safe. Continue to build on that trust and learn how to be action-oriented, empathetic and transparent. These sessions highlight the need for organizations to adopt a more sophisticated approach as we enter the next phase of the pandemic—breaking down how you can improve the jobs and lives of your employees while boosting company performance. 

  • Motivating and Protecting Your Front Line
  • Forging a Path for Women Leaders (two parts)
  • Making the Case for Good Jobs: A Calculator for C-Stores
  • Navigating the Current Labor Landscape
  • Moments that Matter: Recruiting, Onboarding and Retaining Employees (three parts)
  • Inclusion and Diversity: Having Difficult Conversations
  • Spotlight Session: The Hero Effect, with motivational storyteller Kevin Brown

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Find inspiration and trusted training when you need it—at your fingertips.