Day 1 |
2:30 pm – 2:40 pm | Opening Remarks
Jeff Burrell, VP, Retail Engagement, Research & Education, NACS
Byron Coleman, Managing Director, Security Consulting Services |
2:40 pm – 3:00 pm | Federal Policy Update: The State of Crime and Legislation
Margaret Hardin Mannion, Director, Government Relations, NACS
Retail and violent crime has grown in scope, scale, and sophistication, creating urgent challenges for convenience retailers nationwide. This session offers an inside-the-Beltway deep dive on federal efforts to address crime and public safety, along with other legislative and regulatory issues impacting the industry. Learn how these policies could impact your stores and how we’re shaping the conversation in Washington. |
3:00 pm – 3:30 pm | Building the Case for Asset Protection & Loss Prevention
Bob Wright, Loss Control Manager, Kwik Trip, Inc.
Learn how to effectively advocate for AP/LP programs within your organization, with strategies to demonstrate ROI and operational impact. |
3:30 pm – 3:50 pm | BREAK- Exhibits Open |
3:50 pm – 4:50 pm | Technology Use Cases for Convenience Retail
Brian Gray, Global and North America Managing Director, Accenture
Discover how cutting-edge technologies are being applied in convenience retail to enhance safety and improve operational efficiency. |
4:50 pm – 5:30 pm | Practical Technology Applications in Retail Security
Matthew Makarem, Director of Loss Prevention & Employee Development, Loop Neighborhood Markets
This session will go beyond the theoretical and potential technology use cases in convenience retail for safety and security, and examine the specific tools implemented by a cutting edge retailer for inspiration. |
5:30 pm – 6:30 pm | Networking Reception; Exhibits Open |
|
Day 2 |
8:00 am – 8:30 am | Light Breakfast; Exhibits Open |
8:30 am – 9:30 am | What Is Total Loss and How Can I Adopt the Framework?
Mark Stinde, VP, Asset Protection, Casey’s
Mike Suppe, Director of Asset Protection, Casey's
Retail loss today extends far beyond the visible issues of drive-offs, theft, and physical damage and looks at the impact that food waste, administrative errors, supplier fraud, and markdowns all collectively contribute to your bottom line. Industry veteran Mark Stinde will unpack the details behind the Total Retail Loss (TRL) approach and highlight how to embrace this comprehensive solution to prevent loss, protect your profits, and examines the impact that food waste, administrative errors, supplier fraud, and markdowns and unlock organizational efficiency. |
9:30 am – 9:50 am | BREAK; Exhibits Open |
9:50 am – 10:40 am | Teaching De-Escalation to Your Frontline Teams
Lauren Freede, CFE, Director of Investigations - US and Canada, 7-Eleven Inc.
Timothy Hall, LPC, Director, Asset Protection, 7-Eleven, Inc.
Equip your staff with practical tools and training techniques to handle difficult situations calmly and effectively. |
10:40 am – 11:30 pm | Crime at the Pump: Inside TXFCIC’s Battle to Protect Consumers and the Economy
Kendra Miller, Supervisor, Criminal Intelligence Analyst, Texas Financial Crimes Intelligence Center (FCIC)
Explore innovative approaches to detect, prevent, and respond to fuel theft in convenience retail. TXFCIC was authorized by the Texas legislature in 2021 to coordinate local, state, and federal law enforcement agencies alongside financial, fuel, and retail industries with one mission: Protect consumers and the Texas economy. Organized crime is a driving force behind card skimming, and fuel thefts plaguing the fuel and convenience retail industry nationwide. Join TXFCIC for an interactive presentation covering suspect devices and methodology as well as offer insight for corporate solutions to mitigate stop loss. |
11:30 pm – 12:30 pm | LUNCH |
12:30 pm – 1:15 pm | Roundtables/Scenario Planning
Annie Gauthier, Co-CEO St. Romain Oil & NACS Chair
Engage in interactive discussions and problem-solving exercises focused on real-world security challenges and response strategies. |
1:15 pm – 2:10 pm | Retailer Panel: Tricks and Tips for 2026
Moderated by Byron Coleman, Managing Director, Security Consulting Services
Bob Wright, Loss Control Manager, Kwik Trip Inc.
Weston Pate Jr., Vice President, LP & Risk, Refuel Operating Company
Art Lazo, Vice President of Asset Protection, 7-Eleven Inc.
Retail leaders share insights, lessons learned, and forward-looking strategies to prepare for the evolving security landscape. |
2:10 pm – 2:30 pm | BREAK; Exhibits Open |
2:30 pm – 3:15 pm | Human Trafficking: How to Spot It and How to Respond
Cheryl Csiky, Executive Director, In Our Backyard
Learn how to identify signs of human trafficking and take appropriate action to protect victims and support law enforcement efforts. |
3:15 pm – 3:45 pm | A Guide to Virtual Guarding
Aaron Duxbury, General Manager, Remote Services, Protos Security
Understand how virtual guarding solutions are reshaping retail security, offering cost-effective and scalable protection. |
3:45 pm – 4:00 pm | Closing Remarks
Byron Coleman, Managing Director, Security Consulting Services |
