Purchase the Latest NACS State of the Industry Report®
The convenience and fuel retailing industry’s premier benchmarking tool and the most comprehensive collection of data and trends. Discover what’s next and how to get there faster.
It’s our time to reconnect in person at the 2021 NACS Show.
LIVE in Chicago at McCormick Place, October 5-8
This fall, tap into your industry community to share innovative ideas, solve problems, and lead the future of convenience retail—together. SAVE $150 when you register by September 24.
Don’t Forget to Renew Your Membership!
10 sessions (6 hours of content)
As a leader, you’ve made changes to address your employees pressing needs and keep them safe. Continue to build on that trust and learn how to be action-oriented, empathetic and transparent. These sessions will help you improve the jobs and lives of your employees while boosting company performance.
All sessions are available for viewing until June 30th, 2021.
Motivating and Protecting Your Front Line
In the midst of uncertainty, it can be hard to motivate a team. However, retailers all around the world continue to rise to the challenge as they keep their doors open in their communities. They know to focus on their most important assets: their employees. In a time when motivation is relative, and employees are motivated by different things—from compensation and benefits to a sense of community or even accomplishments—safety has jumped to the No. 1 motivator. Come to this session to hear a discussion on safety, motivation and how retailers have been supporting their associates in these difficult times.
Forging a Path for Women Leaders (2 parts)
Gender diversity within organizations brings multiple benefits to companies, including an overall increase in business performance, number of customers, revenues and profits. When women are mentored and championed, they quickly grow into leadership roles, and as a result their companies grow revenue year over year. Attend this session to hear female leaders provide “quickfire” answers to questions submitted by Crack the Code attendees and past participants to the NACS Women’s Leadership Program at Yale.
Making the Financial Case for Good Jobs: A Calculator for C-Stores
I want to offer better jobs, but how can I? How can I calculate the potential size of prize if I make an investment in salary and other employee benefits? Implementing the Good Jobs Strategy (GJS), through a combination of investment in people and smart operating choices, can drive employee productivity, motivation and contribution. The costs of providing good jobs, such as wage or benefit increases, are immediate and easy to quantify, while the greatest benefits—including revenue uplift and cost reduction—are further out and harder to quantify. To help companies make the financial case for good jobs, we have developed the NACS/GJI Good Jobs Calculator. Learn more about the Good Jobs Strategy, explore the calculator, and learn from Massachusetts-based convenience store chain Verc about what they learned by applying the GJS lens to their business.
Navigating the Current Labor Landscape
The world is a different place than it was at the start of 2020. As in previous recessions, unemployment is a hard-hitting reality of the pandemic. But what are job seekers looking for when returning to work? How can you compete for talent? In this session, retailers will discuss how they pivoted their hiring strategies to better navigate the new normal.
Moments that Matter: Recruiting, Onboarding and Retaining Employees (3 parts)
Throughout the employee journey, there are critical moments important to establishing the employee experience: these are the Moments that Matter. Leaders who understand which unique moments are important to their employees can make smarter investments with greater impact. In this three-part session, industry experts will share their tips to optimize key moments during recruiting, onboarding and developing employees. Part one of this three-part series will explore the opportunities to create Moments that Matter during the recruiting process.
Inclusion and Diversity: Having Difficult Conversations
For years, race, religion, and politics were seen as taboo in the workplace, and years of failed strategies to remove systemic racism prove the need for honest and candid conversations to fully understand race and other diversity dimensions that make an impact on the workforce and marketplace. This education session is designed to stimulate the mind and exercise our “confidence” muscle for talking about diversity. Participants will learn courageous curiosity and deliberate practices for excellence. Leaders need to be able to have conversations about race with their teams and balance genuine interest.
Spotlight Session: The Hero Effect, with motivational storyteller Kevin Brown
Heroes are not always ordinary people doing extraordinary things, but extraordinary people who choose not to be ordinary. Brown talks about how businesses can bring out their inner heroes.
Good Jobs Calculator
(a partnership between the Good Jobs Institute and NACS)
Using this free industry tool, convenience retailers plug in their own data and customized assumptions about the amount of improvement or uplift achievable, and executives can run scenarios on the bottom-line impact of a good jobs system. In addition to giving an overall “size-of-prize” range, quantifying these benefits can help executives understand what would have to be true—specific improvements in metrics like turnover, shrink, and basket size—to justify a given wage investment in creating a good jobs system.
Use the Calculator
The Association for Convenience & Fuel Retailing