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NACS State of the Industry Summit: What’s Next.
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These topics include hot button issues NACS is watching closely, as well as topics that are important to convenience retailers and their businesses.
7 sessions (4 hours of content)
Use the next six months to turbocharge your business—and the advice and inspiration found in these sessions can help. Filled with tips and advice for navigating a range of operational challenges, including people, vendors and systems, these sessions will help you discover how to find opportunity within a crisis and answer key questions to guide your post-pandemic plan.
All sessions are available for viewing until June 30th, 2021.
Driven to Delivery
Ready or not, the consumer is now demanding delivery from all retail channels, including the Convenience store industry. In early 2020, the challenges of stay-at-home orders accelerated the demand for new grocery and food delivery services. In what may be the greatest simulant for online purchases in our history, the need for new ways to connect shoppers with solutions has accelerated the adoption of mobile order and delivery across the retail landscape. From mobile ordering, delivery, curbside pick-up, and personal shopping services, convenience stores quickly adapted their stores and technology to get products to customers in frictionless and contactless ways. In this session, we’ll discuss what worked, what didn’t, and what you need to consider to maintain a foothold in a digital commerce space.
Feeding the New Consumer: Health, Food Trends, Pandemics and More
Datassential’s Jack Li provides a detailed overview on what the new consumer craves, from the evolution of their healthy eating priorities to COVID-19’s near-term impact on their in-store wants and needs. This session covers an array of forward-looking topics including functional foods (immunity boost, anyone?), personalization, automation and America’s rapidly changing tastes. We’ll also deep dive into how the pandemic has changed consumers’ food priorities and what it means for c-stores. Innovation matters more than ever, and here you’ll learn what you need to feed the new consumer.
Adapting to the COVID Disruption: Is There a New Normal?
This session will address how retailers have and continue to adapt the customer experience, marketing, operations, and technology in response to COVID-19. Together, presenters and participants can share retail learnings, and explore the ‘new normal’, what changes are temporary, and what changes will be fundamentally transformative for the future of convenience and petroleum?
Accelerating Growth in a Disrupted Retail Landscape
It’s no understatement to say that 2020 has been punctuated by disruption! The challenges faced by retailers, suppliers and consumers over the course of this year has accelerated the pace of change in convenience retail. As the industry continues to evolve and be reshaped by an increasingly digital shopper, you can fuel your growth by embracing new solutions and in-store offerings that cater to the convenience-minded shopper. Attend this session to hear some of the key lessons of 2020 and insights for fueling growth through digital technology, customer experience and relevancy.
Motivating and Protecting Your Front Line
In the midst of uncertainty, it can be hard to motivate a team. However, retailers all around the world continue to rise to the challenge as they keep their doors open in their communities. They know to focus on their most important assets: their employees. In a time when motivation is relative, and employees are motivated by different things—from compensation and benefits to a sense of community or even accomplishments—safety has jumped to the No. 1 motivator. Come to this session to hear a discussion on safety, motivation and how retailers have been supporting their associates in these difficult times.
From Last Mile to Cashless: Trends Accelerated by COVID
The COVID-19 pandemic accelerated the development of many trends while stymying the momentum of others. Now that the dust has settled from the reactionary period of early 2020, it’s time to examine the outlook for former “weak signals” that have since become full-blown trends. Attend this session to hear which key trends—ranging from eCommerce penetration and last-mile delivery to cashless payments, dollar channel growth and more—will have the most influence on your business future.
Spotlight Session: How to Thrive in Chaos
Featuring Corinne Hancock, Founder of The Curiosity Project
Chaos has a unique way of bringing together teams or tearing them apart. Hancock, a globally recognized expert in team building, will show us how to use chaos for building stronger teams, yield unexpected yet extraordinary results and thrive the next time chaos comes knocking.
The Association for Convenience & Fuel Retailing