7:30 am – 5:00 pm | Registration Open |
8:30 am – 8:45 am | Welcome Mark Wohltmann, Director, NACS Global |
8:45 am – 9:15 am | What Is in Shopper’s Mind When We Talk Convenience in Poland? Dobrochana Lejnert, Customer Success Leader for Retail (Poland), NielsenIQ Joanna Kwiczor, Commercial Director (Poland), NielsenIQ |
9:15 am – 10:00 am | Ideas 2 Go Store Tour Briefing |
10:00 am – 1:00 pm | Ideas 2 Go: Warsaw (Bus & Walking Tour) |
1:00 pm | Lunch |
1:45 pm – 2:00 pm | Ideas 2 Go Store Tour Debrief |
2:00 pm – 2:45 pm | Global Strategic Industry Issues Henry Armour, Chairman Emeritus & CEO International, NACS Session Description What are the strategic issues shaping our industry, where are threats and opportunities the most mature, and what can we learn from different countries and regions? Henry will unveil the results of the latest NACS Global Issues Survey and provide an outlook on what retailers across Europe must focus on. |
2:45 pm – 3:15 pm | Retailer Case Study: Orlen Agnieszka Bobrukiewicz, Member of the Board of Directors, Retail in CZ, HU, SK, AT for Orlen Unipetrol Group & Executive Director of Non-fuel Segment for ORLEN S.A. Session Description Polish retailer Orlen operates more than 3,500 filling stations across Eastern and Central Europe and is a market leader in Poland with more than 1,900 sites and about 25% market share. Hear how Orlen is evolving from fuel to food to foodservice 2.0, and how the company’s premiumization strategy works in a discount-driven market. |
3:30 pm – 4:00 pm | Networking Break |
4:00 pm – 4:45 pm | The Future of Foodservice in Convenience Stores Alexandre Kleis, Partner, McKinsey Session Description If foodservice is your company’s future, don’t give customers a reason to leave your store for the QSR down the street. Learn how to elevate food offerings through menu innovation, differentiation and digital integration to exceed consumer demands and deliver exceptional foodservice offers. Foodservice isn’t another category—it’s your business. |
4:45 pm – 5:30 pm | Retailer Case Study: Marks & Spencer Louise Eckford, Head of Property, Transformation & Programmes Channels and Hospitality, Marks & Spencer Nick Wright, Head of Convenience Operations, Marks & Spencer Session Description Marks & Spencer is a quintessential British yet global retail player that operates in 70 markets around the world. Hear the success story of how Marks & Spencer has expanded its business with a focus on authenticity, branding and a food first strategy. |
6:00 pm – 7:00 pm | Off-Site Welcome Reception |
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7:30 am – 5:00 pm | Registration Open |
8:30 am – 8:45 am | Welcome |
8:45 am – 9:30 am | Who Are Your Gen Z and Gen Alpha Customers and Employees? Konrad Waclawik, Retailer Services Director Poland, NielsenIQ Thomas Bauer, GM Private, CCO at World Data Lab Session Description Explore how Gen Z and Gen Alpha are reshaping convenience retail with their distinct preferences, values and digital-native behaviors. This session will examine how these generations prioritize speed, personalization, sustainability and seamless omnichannel experiences. |
9:30 am – 10:00 am | Ideas 2 Go Store Tour Briefing |
10:00 am – 1:00 pm | Ideas 2 Go: Warsaw (Bus & Walking Tour) |
1:00 pm – 1:45 pm | Lunch |
1:45 pm – 2:00 pm | Ideas 2 Go Store Tour Debrief and Smartest Store in the World 2026: Showcasing Innovation in Retail & Winner Reveal! Mark Wholtman, Director of NACS Global Dan Munford, CEO, Insight Research Session Description The Smartest Store in the World Competition, hosted by Insight Research and NACS, showcases some of the most innovative retail concepts from around the world. Join us for the live reveal of the competition winner and celebrate the company that defines the future of intelligent retail. |
2:00 pm – 2:45 pm | Interview With the 2026 NACS Industry Leader of the Year Europe Henry Armour, Chairman Emeritus & CEO International, NACS |
2:45 pm – 3:30 pm | Retailer Case Study: Zabka Żabka |
3:30 pm – 4:00 pm | Networking Break |
4:00 pm – 4:30 pm | Retailer Case Study: Moeve Alvaro Vela Muñoz, Moeve Session Description A leading energy company in Spain, Moeve is redefining the role of the modern forecourt by transforming traditional fuel sites into multi-energy, customer-centric retail destinations. Learn how the company is also integrating foodservice and digital engagement to meet evolving customer needs while future-proofing its network. |
4:30 pm – 5:00 pm | Convenience Retailing’s Role in the Customer’s Digital Journey Oktawian Zając, Managing Director & Senior Partner, BCG Bartosz Krol, Partner at Boston Consulting Group, BCG Session Description As expectations for speed, convenience and personalization grow, convenience retailers must deliver seamless experiences across every interaction. This session explores how these technologies are redefining engagement and why meeting customers where they are is critical to staying competitive. Learn practical strategies for creating cohesive, customer-centric journeys, with examples of businesses successfully blending physical and digital experiences. |
5:00 pm – 5:30 pm | Computer Vision AI - Use cases, Trends and Business Impacts Lukasz Piotrowski, CEO, OmniShelf |
6:45 pm – 7:45 pm | NACS Convenience Retail Awards Europe: Reception |
7:45 pm – 10:30 pm | NACS Convenience Retail Awards Europe: Ceremony & Dinner |
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8:00 am – 1:00 pm | Registration Open |
9:00 am – 9:15 am | Welcome |
9:15 am – 10:00 am | Cyber Attacks and How to Prepare for Them Antonio San Martino PhD. Cyber Risk Advisor, AIG Georgia Windus, Cyber Associate, Lockton Companies LLP Session Description It’s no longer a matter of if, but when. Cyber threats are a daily reality. This session explores vulnerabilities in convenience retail and offers practical strategies for protection, response planning and resilience. |
10:00 am – 10:45 am | Real AI Implementations in the Convenience Industry Brian Gray, Managing Director, Accenture Session Description Artificial intelligence is already transforming retail—from pricing and inventory to HR and fuel forecasting. Hear real-world examples of AI in action across the convenience landscape and learn how to start or scale your own AI journey. |
10:45 am – 11:15 am | Networking Break |
11:15 am – 12:00 pm | Smartest Store in the World Competition Winner Dan Munford, CEO, Insight Research Brian Gray, Managing Director, Accenture Session Description See a curated selection of the entries that exemplify innovation, execution and their impact on the future of smart retail. |
12:00 pm – 12:45 pm | What We Have Seen, What We Have Learned Henry Armour, Chairman Emeritus & CEO International, NACS Session Description wrap-up of the key takeaways from store tours, presentations and discussions. What’s next for your business? |
12:45 pm – 1:00 pm | Ideas 2 Go Store Tour Briefing and Final Remarks |
1:00 pm – 1:45 pm | Lunch |
1:45 pm – 5:00 pm | Ideas 2 Go: Warsaw (Walking Tour) |
| 5:00 pm – 6:30 pm Networking Reception |