How Can You Retain Talent?

Retaining top talent is a challenge no retailer is immune to. Over 27% of full-time sales associates leave within their first 30 days, and over 108% of full-time sales associates leave annually, according to the 2025  NACS State of the Industry Talent Insights Dashboard.

Published annually, the NACS State of the Industry Talent Insights Dashboard (previously the NACS State of the Industry Compensation Report®) provides the latest available convenience store and fuel retailing industry benchmark data in key human resource categories of compensation, turnover, benefits and recruitment.

This interactive digital tool is a vital resource for HR professionals seeking industry-specific guidance.

Dashboard users can access detailed survey-based data and analysis in key areas such as:

• Salaries: Annual base salaries and dollar values for 16 executive-level positions, 13 operational positions and 10 store-level positions.
• Benefits: Health insurance and other benefits programs offered by convenience retailers.
• Turnover: Metrics for corporate, operational and store-level employees and 30-/60-/90-day turnover rates.
• Recruitment and Retention: The amount and types of screening, assessments and interviews, as well as metrics on the cost to hire, acceptance rates and absenteeism.

Get the 2025 HR data here. 

NACS is also hosting a virtual session on May 5, 2:00 p.m. EST titled “How to Create a Magnetic Culture that Retains and Grows Your Team,” that will dive into one of the most persistent challenges in the convenience and fuel retail industry: keeping employees engaged after onboarding ends. This session will feature Amber Millwood, field training manager from Spinx, who will explore what high-retention organizations are doing to drive employee engagement.

Register for the virtual session here.