7-Eleven Puts Australia Post 24/7 Lockers Inside Stores

The chain added the package retrieval system to increase convenience for its customers. 

August 11, 2021

Australia Post in 7-Eleven

RICHMOND, Victoria, Australia—Australia Post and 7-Eleven Australia have partnered to offer customers more choice in where they pick up their parcels, with access to free, all-hours parcel lockers at 7-Eleven stores across the country. This will double the number of parcel locker locations to more than 1,000 throughout Australia.

In the 12 months to July 2021, parcel volumes have grown considerably, with Australia Post’s latest Inside Australian Online Shopping e-commerce report revealing online shopping grew almost 32% over the 2020-21 financial year. To help meet the needs of the more than 9 million households who shop online, Australia Post customers will be able to access the lockers at 7-Eleven stores 24 hours a day, seven days a week.

The 24/7 service launches across more than 200 7-Eleven stores where 7-Eleven's ParcelMate lockers are already installed, with an additional 300 7-Eleven stores to be added for Australia Post deliveries by the end of 2021. This is in addition to more than 500 existing Australia Post parcel locker locations in the network.

Australia Post Executive General Manager Community & Consumer Nicole Sheffield said the partnership was timely given the growth in e-commerce and was all about offering customers more choice.

“Australia Post is delivering more parcels than ever before, with Australians showing us over the past year just how much they’ve embraced shopping online,” she said in a press release. “This partnership with 7-Eleven gives our customers greater choice on the most convenient way to collect what they’ve bought, at the times and places that suit them, which is why expanding our locker network into 7-Eleven stores just makes sense.”

7-Eleven Australia General Manager—Product Matt Keogh said that providing consumers with choice and convenience continues to be a focus.

“Australians live pretty busy lives, and our focus is on making their everyday wonderfully easier,” he said. “Being able to offer Australia Post customers the choice to collect their parcels in one of our stores, when and where it suits them, is convenience we are proud to partner with Australia Post to provide.”

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