Podcast

How AI Exposes Hidden Costs and Shrink

May 18, 2026

Higher gas prices make theft and inventory mismanagement even costlier. This episode shares how AI can help reduce shrink and tighten inventory control.

 

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James Hervey

James Hervey

EVP and Head of Petroleum and Convenience


Jeff Lenard

Jeff Lenard

Vice President Media & Strategic Communications

(703) 518-4272


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Jeff Lenard oversees industry-wide external communications campaigns to advance the role of convenience stores as positive economic, social and philanthropic contributors to the communities they serve. He also serves as lead spokesperson and has conducted more than 6,000 media interviews about trends and innovations at convenience stores. In addition, he is the creator and co-host of the association’s award-winning weekly podcast, Convenience Matters.

Prior to joining NACS in 1999, Lenard served in communications and marketing functions for several energy-focused associations. He earned a B.S. in mechanical engineering from Worcester Polytechnic Institute and an M.B.A. in marketing from Syracuse University.

Jeff Lenard

Jeff Lenard

Vice President of NACS Media & Strategic Communications


NACS serves the global convenience and fuel retailing industry by providing industry knowledge, connections and issues leadership to ensure the competitive viability of its members’ businesses.


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