NACS Hospitality and Guest Service

1 of 10 online modules in the Certified Convenience Foodservice Management (CCFM) online training series.

In convenience we refer to 'Customers', in restaurant and food business it is 'Guests'. What is the difference and why should it matter? In convenience we grew up “greeting” the customer with our infamous, “Pump 9 in the red truck, you are on!”, our foodservice customers are looking for more. How we present, communicate, dress, and handle food all show the respect we have for the end customer. This course will teach you key hospitality practices to consider for your business. Earning the trust of your foodservice “guest” takes more than just good food or a value price.