Elevating Convenience Retail Delivery: Understanding Shopper Preferences

Understand how evolving delivery expectations are redefining convenience, with insights into shopper behavior, preferences, and the role of pricing.

As consumers increasingly embrace last mile fulfillment solutions, delivery is often at the forefront of redefining “convenience” in the shopper’s mind. Providing delivery can result in many challenges for retailers, especially when it comes to understanding shopper preferences for delivery from convenience retailers. How retailers leverage delivery can extend the reach of store locations but requires a strong understanding for shopper expectations and preferences.

This report helps retailers understand convenience shopper preferences for delivery and provides insight on:

  • Convenience shopper digital ordering tendencies, delivery frequency and delivery type preference
  • A profile of convenience shoppers who order delivery
  • Delivery fees and the impact of free delivery on convenience shoppers 

This report is available to NACS members only.

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NACS serves the global convenience and fuel retailing industry by providing industry knowledge, connections and issues leadership to ensure the competitive viability of its members’ businesses.


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