NACS Convenience Summit Asia

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March 2027 | Kuala Lumpur, Malaysia

2026 NACS Convenience Summit Asia Highlights

Participants at the NACS Convenience Summit Asia in Shanghai, China, explored the trends, technologies and strategies shaping the next era of retail. From the Ideas 2 Go store tours to general sessions and networking, participants were fully immersed in one of Asia's most innovative regions.

What Participants Experienced

See who attended the 2026 event in Shanghai. 

Why Attend?

  • See What’s Next
    Immerse yourself in the NACS Ideas 2 Go store tours and discover how retailers are redefining the future of convenience.
     
  • Learn From the Experts
    Hear insights and research from global and regional experts on topics such as AI and technology, changing consumer demographics and behavior shifts, and the future of food.
     
  • Connect With Convenience Leaders
    Build strategic relationships with senior executives from more than 25 countries (70% from Asia Pacific region). Exchange ideas and find solutions to today’s—and tomorrow’s—industry and business challenges.

Below is the agenda for the 2026 event; updates for 2027 will be available closer to the event. 

March 10, 2026

7:30 AM – 5:00 PM

Registration Open

8:30 AM - 8:45 AM

Welcome 

8:45 AM - 9:15 AM

The Market Consumer in China: Trends and Opportunities for Convenience Retailers
Lynn Wang, Executive Director, NielsenIQ China

China is home to the world’s most dynamic and digitally advanced retail market, offering a glimpse into the future of global consumer behavior. This session explored how Chinese shoppers are reshaping convenience retail through mobile-first commerce, frictionless payment systems, and rapid delivery expectations.

9:15 AM - 9:45 AM

Store Tour Briefing

10:00 AM - 1:00 PM

NACS Ideas 2 Go Bus & Walking Tour

1:00 PM - 1:45 PM

Lunch; Exhibits Open

1:45 PM - 2:00 PM

Government Official Welcome Address 

2:00 PM - 2:45 PM

Global Strategic Industry Issues
Henry Armour, Chairman Emeritus & CEO International, NACS 

What are the most significant strategic issues that our industry faces, where are threats and opportunities most mature, and what can we learn from best practices in different countries and regions? Armour unveiled the latest results of NACS’ Global Issues Survey to give an outlook on what retailers across the Asia Pacific should focus on. 

2:45 PM -3:30 PM

The Chinese Convenience and Fuel Retailing Industry Development
Kevin Peng, Chairman, CCFA 

This session highlighted key trends, competitive shifts, and growth opportunities, shaping one of the world’s most dynamic retail markets.

3:30 PM - 4:00 PM

Networking Break; Exhibits Open

4:00 PM - 4:45 PM

Who is Gen Z? As Customers and as Employees
CF Cheung, Managing Director, Ipsos China

This session explored how Gen Z and Gen Alpha are reshaping convenience retail, as well as how to engage these digital-native generations through tech-enabled environments and modernized operations.

4:45 PM - 5:30 PM

The Future of Food in Convenience Stores and How to Win Against QSRs
Thomas Kilroy, Senior Partner, McKinsey & Company


6:00 PM - 7:00 PM

Welcome Reception


 

March 11, 2026

7:30 AM – 5:00 PM

Registration Open

8:30 AM - 8:45 AM

Welcome

8:45 AM - 9:30 AM

What the Last Mile of Your Supply Chain Could Look Like in the Future 
Will Zhao, Executive President, Neolix Al Pte. Ltd. 

How emerging technologies, shifting consumer expectations, and new delivery models are reshaping the future of last‑mile logistics. This session highlighted the innovations, efficiencies, and strategic opportunities that will define how products reach customers in the years ahead.

9:30 AM - 9:45 AM

Store Tour Briefing

10:00 AM - 1:00 PM

NACS Ideas 2 Go Bus & Walking Tour

1:00 PM - 1:45 PM

Lunch; Exhibits Open

1:45 PM - 2:00 PM

Store Tour Debrief

2:00 PM - 2:45 PM

Interview with the 2026 NACS Industry Leader of the Year Stephane Coum
Henry Armour, Chairman Emeritus & CEO International, NACS

2:45 PM - 3:30 PM

Returning Retail to its Essence through Digital Intelligence
Ren Zhongwei, Partner and Chief Strategy Officer, Dmall

This session explored the AI-driven future of retail. Zhongwei Ren, CSO of Dmall, revealed how an end-to-end, AI-native operating system can master retail's high-frequency decision chains. AI is no longer just a functional tool, but the primary engine for global growth.

3:30 PM - 4:00 PM

Networking Break; Exhibits Open

4:00 PM - 4:45 PM

Cyber Attacks and How to Prepare for Them
Melody Qian, Senior Vice President, Lockton Companies (Hong Kong) Limited.
 Neville Manekshaw, Cyber Risk Advisor, AIG 

Cyber threats are a daily reality. This session explored vulnerabilities in convenience retail and offered practical strategies for protection, response planning and resilience.

4:45 PM - 5:30 PM

Retail Case Study: Business Model Innovation and Practice of Sinopec Easy Joy
Li Hong, Deputy General Manager, Sinopec Sales Co., Ltd. Sinopec Easy Joy Sales Co., Ltd.

6:45 PM - 7:45 PM

NACS Convenience Retail Awards Asia-Pacific: Reception

7:45 PM - 10:30 PM

NACS Convenience Retail Awards Asia-Pacific: Dinner & Ceremony


March 12, 2026

8:00 AM – 1:00 PM

Registration Open

9:00 AM - 9:15 AM

Welcome

9:15 AM - 10:00 AM

The Customer’s Digital Journey and How Convenience Retailing Plays into It
Shawn Shi, Principal, BCG Shanghai

How digital touchpoints—from mobile apps to smart kiosks—are reshaping customer expectations, and how to meet customers where they are and stay competitive in a connected world.

10:00 AM - 10:45 AM

Retail Case Study: Soar With AI, Gallop Like a Steed
Haibin Wu, CEO, FamilyMart (Chinese mainland) Co., Ltd. 

The intelligent transformation driven by AI technology has brought earth-shaking changes to work and daily life. Amid an ever-changing landscape, only by leveraging AI to empower full-link digitalization can businesses break through challenges and reconstruct their models in 2026. Guided by a consumer-centric mindset, data-driven insights, and agile responsiveness, we can create delightful consumption experiences—truly making FamilyMart the "second home" in consumers' lives.

10:45 AM - 11:15 AM

Networking Break

11:15 AM - 12:00 PM

Actual AI Implementations in Convenience & Fuel Retailing
Brian Gray, Managing Director, Accenture

AI is already transforming retail—from pricing and inventory to HR and fuel forecasting. This session shared real-world examples on how to start or scale an AI journey.

12:00 PM - 12:45 PM

What Have We Seen, What Have We Learned
Henry Armour, Chairman Emeritus & CEO International, NACS

A powerful wrap-up session that highlighted key takeaways from tours, presentations and discussions.


2026 Speakers

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NACS Convenience Retail Awards Asia-Pacific

For more than a decade, the NACS Convenience Summit Asia has proudly hosted the NACS Convenience Retail Awards Asia-Pacific. This prestigious competition recognizes outstanding achievements in the Asian retail communities.

Congratulations to this year's winners!

NACS Convenience Store of the Year Award Asia-Pacific
Sinopec Shanghai Petroleum No. 1 Gas Station
CSA-winner-Sinopec



NACS Convenience Industry Leader of the Year Award Asia-Pacific
Stephane Coum, CEO–Food Group, Central Retail, at Central Food Retail Co. Ltd
In partnership with pepsico
CSA-winner-coum



NACS Convenience Cares Award Asia-Pacific
DFI 7-Eleven
In partnership with Coca-Cola
CSA-winner-711



NACS Convenience Innovation of the Year Award Asia-Pacific
GS Retail South Korea
In partnership with Conexxus
CSA-winner-GS

What are the NACS Convenience Retail Awards? +

The NACS Convenience Retail Awards recognize and promote convenience retailing excellence and provides retailers with the opportunity to showcase their innovation and creativity to the global retailing community.

Who can enter the NACS Convenience Retail Awards? +

Convenience and fuel retailers from the award regions may submit entries. Supplier partners and advertising, design and PR agencies are welcome to submit entries on behalf of their retail partners, but they must have the approval of the retailer for which they provide services.

What are the award regions? +

NACS will offer Convenience Retail Awards in Latin America, Asia-Pacific, and Europe.

  • Latin America includes retailers from Mexico, Central America, and South America.
  • Asia-Pacific includes the continent and islands of Asia, including India, New Zealand and Australia.
  • Europe includes the entire European continent, from Iberia to the Caucasus and Scandinavia to Malta.
What are the award categories? +

Convenience and fuel retailers can showcase their innovation and leadership in four prestigious award categories:

  • Convenience Store of the Year
    Our global recognition honors the most innovative and successful convenience and petroleum retail store of the year. The winner earns the accolade of “the best convenience store in their region” This award honors flagship stores that break new ground and set new innovative standards for the industry. All-sized businesses can enter, and entries can refer to broader initiatives or format roll-outs in a wider business. Successful entries will focus on one particular store as the central showpiece.
  • Convenience Industry Leader of the Year
    Industry progress is not only driven by innovative companies, but by the energies, determination and inspiration of the individuals who lead them. This award recognizes and honors the contribution of the most successful and influential convenience industry leader of past year.
  • Convenience Cares Award
    This award recognizes companies that demonstrate an outstanding commitment to doing good for people—whether customers, employees, communities, or the environment. This award honors meaningful initiatives that reflect compassion, social responsibility, and a genuine dedication to improving communities while creating positive, lasting impact.
  • Convenience Innovation Award
    This recognizes a company, product, or idea that transforms the convenience retail experience. This award celebrates creativity, fresh thinking, and real impact—honoring innovations that make convenience stores more efficient, engaging, and future-ready.
Are there any fees for entering? +

There are no fees to enter the NACS Convenience Retail Awards.

What are the important dates for the awards program? +

Region

Presented at

Entry Open

Entry
Close

Winner Announced!

Latin America

2025 NACS Show
McCormick Place,
Chicago, IL

June 30, 2025

September 10, 2025

October 15, 2025
Global Colleagues Reception
at the 2025 NACS Show

Asia-Pacific

Convenience Summit Asia
Tokyo, Japan

closed

closed

February 26, 2025

Europe

Convenience Summit Europe
Copenhagen, Denmark

February 17, 2026

April 17, 2026

May 29, 2025

What are the entry requirements? +
AwardOn Site Contact/NomineeCompany LogoDescription of success in award areaPowerpoint overview of solution or successHigh-Res photos of nominee or solution2-5 Minute video of nominated store
Retailer of the Year
 

 

 

 

 

 
Industry Leader of the Year
 

 

 
OptionalOptionalOptional
Retail Sustainability Award
 

 

 

 
OptionalOptional
Retail Technology Award
 

 

 

 
OptionalOptional
Who are the judges? +

Each year, a grand jury panel of industry experts consisting of former retail executives, consultants, subject-matter-experts, and NACS representatives judge the award winners based on criteria specified for each award.

How are award winners selected? +

Convenience retailers, their suppliers or their customers are invited to nominate convenience retailers that are pursuing noteworthy and meaningful business initiatives. In each confidential submission, the advocating organization should share a proven business case. The judges use a rubric consisting of the criterion below to evaluate all submissions and select an award winner from each award category.

Technology & Sustainability Awards will be scored on:

  • Leadership and management of the initiative
  • Customer engagement with the solution
  • Impact of the initiative on organizational performance, financial performance or the customer experience
  • Degree of creativity, uniqueness and innovation exemplified by the initiative

Retailer of the Year will be scored on demonstrated excellence in:

  • Format Innovation
  • Technology/loyalty/payments
  • Product Range
  • People Development (HR)
  • Customer Service Initiatives
  • Results/Performance
  • General Impression & Relevance

Industry Leader of the Year will be determined by:

  • Impact the individual has had on organizational performance, financial profitability, and the customer experience
  • Influence the individual has had on improving the convenience retailing industry overall
  • Demonstrated commitment to their community
What tips should I keep in mind for developing a “winning” awards entry? +

Convenience retailers, their suppliers or their customers are invited to nominate convenience retailers that are pursuing noteworthy and meaningful business initiatives. In each confidential submission, the advocating organization should share a proven business case. The submission must include supporting justification as to:

  • Why the convenience retailer deserves to be recognised
  • What makes the initiative truly innovative and differentiated
  • How leadership and management of the initiative is conducted
  • How the retailer has demonstrated a company-wide commitment to the initiative
  • What the impact of the initiative has been to organizational performance, financial profitability or the customer experience
  • How customers have interacted with the solution

While fun, the submission development process can take time to complete. So, begin early. You will need to collect and provide photos and evidence that will make your submission stand out from the competition. Keep in mind that only complete submissions will be judged.

There are other industry award programs, why should we enter the NACS Convenience Retail Awards? What are the benefits? +

The NACS Convenience Retail Awards program is recognised by your peers and partners across the globe for its prominence and selectiveness. An award win heightens your credibility as an industry leader and elevates your brand’s profile as an innovative trailblazer.

Whether you win or are one of our esteemed participants, you will receive unparalleled global exposure and visibility through trade, national and international media coverage. Winners will receive:

  • Recognition in NACS and Insight Research social, print and digital publications, which collectively reach an audience of 50,000+ global retailers, and various industry trade publications to extend the news even further.
  • International press release announcing all award winners.
  • Recognition at the NACS Show.
  • And most importantly, celebrating your victory with global retailers, suppliers and colleagues at the Awards Reception!

The NACS Convenience Summit Asia is proud to partner with industry suppliers for this global event. Opportunities for company/brand visibility and connections vary.

Our thanks to the 2026 NACS Convenience Summit Asia Partners:

Event Co-Partner


PDI

Ideas 2 Go Store Tours Partner


Coca-Cola

Awards Partners


Coca-ColaConexxuspepsico

Reception Partner


KALARMNIQ


For partnership inquiries, please contact:

Leigh Walls

Director, Supplier Relations and Hunter Club Liaison

NACS

(703) 518-4215


Sign up to be notified when registration opens for the 2027 NACS Convenience Summit Asia.


For general event inquiries, please contact:

Melissa Paul

Meetings & Events Manager

NACS

(703) 518-4208


NACS serves the global convenience and fuel retailing industry by providing industry knowledge, connections and issues leadership to ensure the competitive viability of its members’ businesses.


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