Casey's is expanding its partnership with SoundHound AI, a voice and conversational AI provider, according to a press release from SoundHound AI.
The AI agents have "already supported Casey's in handling more than 21 million guest interactions, successfully processing millions of food orders. Casey's has deployed the technology across more than 2,600 locations, helping ensure guests can place orders quickly and easily," SoundHound AI said.
The AI tech will help Casey's improve both customer service and operational efficiency, getting orders to the kitchen.
With SoundHound's voice AI ordering agents, Casey's stores can "answer incoming calls for pizza even during peak mealtimes, reducing missed orders and long hold times while ensuring guests can place orders quickly and accurately," SoundHound AI said.
SoundHound's voice AI technology is trained on Casey's menu and designed to understand natural human speech, allowing guests to place orders conversationally. In addition to taking orders, the AI agents can answer menu-related questions, provide information about specials and promotions and assist with common store inquiries.
"We're focused on making it easier for our team members to deliver quality and convenience for our guests, especially during peak ordering times," said Sanjeev Satturu, SVP, chief information officer at Casey's. "Expanding our partnership with SoundHound AI allows us to scale a proven solution that improves the guest ordering experience and helps our team members operate more efficiently across thousands of locations."
Read more about Casey's use of AI across its stores in the April 2025 issue of NACS Magazine feature "Putting the AI in Retail."