In today's fast-paced digital world, it's crucial for retailers to optimize their digital presence and engage customers effectively. Customers are increasingly dependent on digital searches through Google, navigation apps and various crowd-sourcing apps like Yelp. So how do you cut through the clutter, capture their attention and continue to differentiate your offer?

This exclusive webinar discussed how THRIVR—brought to you by NACS and powered by SOCi—can help you gain new customers, retain existing ones and increase basket size. With easy search, social media and reputation management integration, THRIVR is the ultimate solution designed specifically for c-stores.

Babir Sultan, president and CEO of Fav Trip, shared his expertise and insights on the Fav Trip digital journey to grow to more than 81k subscribers on YouTube and a reach of 19 million on Facebook. Babir also spoke of his firsthand knowledge about his digital journey and how using digital tools and services like THRIVR have helped to simplify and optimize his company’s digital engagement with customers.

Sultan explained in the webinar, “When you own only one store it’s kind of easy to manage and reply back to, but when you have multiple locations and every demographic is very different, understanding them and having one platform to address that is very helpful.” He also noted FavTrip has been very strategic with its online presence and makes a point to reply to every good and bad comment.

The webinar goals were:

• Hear retailer case studies: Hear firsthand from a convenience retailer that has streamlined the management of its digital presence and simplified its operations.

• Drive business success: Discover the latest digital marketing trends and essential tools.
• Gain industry insights into the limitless potential of digital marketing: Transform your approach to customer engagement.
• Win the first mile with search: Don't miss out on new foot traffic and growth. Ensure accurate and consistent business listings across 120+ networks and improve your local search rankings on platforms like Google Business Profile (GBP), Facebook, Yelp, Apple Maps and more.
• Boost your social media presence: An unmanaged social media presence can damage your brand's reputation. With THRIVR, you can meet the demands of today's on-demand culture by making real-time updates across multiple retail locations, reaching customers at the last mile when it counts the most.
• Take control of your digital presence: Learn the essential steps to manage your brand's presence and retail locations on local search, social media, and online reputation sites, all through one easy-to-use platform.

THRIVR simplifies your local search listings, online reputation and social media management to drive store traffic, new customer opportunities and customer retention on a daily basis. Learn more about THRIVR today.

To view the webinar, click here.