ALEXANDRIA, Va.—NACS State of the Industry Summit kicks off today in-person for the first time since 2019. Meeting in Chicago this week, attendees will learn insights on the latest financial, operational, categorical, regional market and consumer trends in convenience.
The sessions begin tomorrow, with current NACS chairman, Jared Scheeler, CEO, The Hub Convenience Stores, and NACS vice chairman, research and technology, Chuck Maggelet, chief adventure guide, Maverik, followed by NACS board member Charlie McIlvaine, chairman and CEO, Coen Markets who will discuss financial and operational lessons from 2021.
The Changing Face of the Convenience Shopper is sure to be a stand-out session on tomorrow’s agenda. Leroy Kelsey, NACS’ research director, is going to share “moment of truth” insights from the 2021 NACS Convenience Voices study, including consumer shopping behaviors, loyalty program effectiveness and answers to why customers choose one store over another.
Later in the afternoon, attendees will find out how six major c-store categories performed last year: candy & snacks, foodservice, beer/wine/spirits, packaged beverages, private label and tobacco. A different c-store industry leader will speak on each of the categories, including representatives from 7-Eleven, Circle K, Newcomb Oil, Nouria, Sheetz and RaceTrac.
The day closes with a session on the future of verifying age-restricted products from Conexxus’ Gray Taylor, and how to win trip and grow basket sizes in an increasingly digital world from Lori Stillman, NACS’ vice president of research.
A pre-summit session exclusively for suppliers is on the docket for today. The SOI Summit Retailer Strategy Session provides suppliers with a unique opportunity to hear directly from six of the industry's leading retailers directly in a closed, supplier-only format.
NACS is the exclusive media outlet for the summit—a first for the summit, so stay tuned for more summit coverage in each NACS Daily this week.