ADNOC Distribution Opens Autonomous C-Store

The UAE fuel retailer is the first in the Middle East to offer a fully contactless shopping experience.

November 30, 2021

Oasis Convenience Store Interior

ALEXANDRIA, Va.—ADNOC Distribution, the UAE’s largest fuel convenience retailer, announced it has opened a fully autonomous, cashier-less ADNOC Oasis store—the first fuel retailer in the Middle East to do so.

The Oasis store offers a cashless and contactless payment system and an AI-technology enhanced shopping environment. Customers tap into the store with a bank card, Emirates ID or scan a QR code. They then pick up the items they need and then walk out. Payment is taken after the customer leaves the store, either through the app or the bank card used to enter, with all details of purchase stored in the app or through an e-receipt.

“Our enhanced ADNOC Oasis store is set to revolutionize how we shop. It makes the experience easier, faster and more convenient than ever before. Digitization has been a core part of our ongoing customer-experience enhancements and this unmanned ADNOC Oasis is the very essence of this strategy,” said Bader Saeed Al Lamki, CEO, ADNOC Distribution.

Every shelf in the store is equipped with an electronic LED screen that digitally displays the price as well as any current promotions. Offers and promotions will be added and updated in real time, with prices adjusted to ensure that customers get the best deals as they become available.

ADNOC Oasis utilizes weight sensors on shelves, enabling both camera and weight sensing information to more accurately track the customers’ shopping and ensure optimal accuracy and speed for the generated customer basket.

“Creating convenience for customers in their everyday journeys is integral to all that we do. The consumer landscape has naturally evolved as a result of the COVID-19 pandemic and we see how important accessible retail is for our customers. The new concept embodies this very ethos, together with the quality and choice that we are known for,” said Al Lamki.

In addition to picking up snacks or essentials, ADNOC Oasis stores also offer fresh coffee and food. Customers will also be able to shop as a family using a single QR code for entry. Once family members have scanned the code and entered the store, they’ll be tracked as a group, and all items taken from the shelves by anyone in the group will be added to a single virtual basket.