It Takes Radical Change to Keep Customers

In a discussion with MIT, NACS President and CEO Henry Armour will share how retailers rapidly innovated to accommodate a pandemic retail experience.

November 02, 2020

ALEXANDRIA, Va.—2020 has been nothing short of curveballs, both for consumers and retailers. What does all of this disruption mean for your store? How will you meet the changing needs of your customers while providing a safe environment? Join NACS President and CEO Henry Armour as he answers these questions during the webinar, “Retail Transformation in the Age of COVID-19,” on November 5 at 10 a.m. EST.

As essential businesses, convenience stores have stayed open during the pandemic, serving communities and first responders. Now, with fewer commuters stopping by in many areas of the country, it’s become harder to deliver convenience—and keep up with trends and customer preferences.

In this free webinar, Armour will discuss what this period of disruption means for retail—and how convenience stores can conquer the last mile, provide a safe and contactless customer experience and protect their business from liability. Registration is now open for “Retail Transformation in the Age of COVID-19.”

For those looking for more original ideas, there’s still room to join the NACS Innovation Leadership Program, a live-virtual program that will run from Nov. 18 through Dec. 17. Graciously endowed by Gilbarco Veeder-Root, Shell and PDI, the program is taught by professors from the MIT Sloan School of Management at Massachusetts Institute of Technology.

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