A Safer, More Efficient Checkout Experience

Lavi Industries has released a queue management case study about safe social distancing in checkout lines.

August 12, 2020

VALENCIA, Calif.—Lavi Industries has released a new case study and video describing the deployment of their Qtrac CF electronic queuing technology, and other queue management systems, into the checkout area of Smart & Final warehouse grocery stores.

Amid the COVID-19 pandemic, and concerns over the health and safety of its customers and employees, Smart & Final partnered with Lavi Industries to create a safer, more efficient checkout experience, providing social distancing for customers and employees, and queue management best-practices to improve customer flow and decrease wait times.

Lavi Industries implemented a queue management solution that integrated traditional crowd control fixtures, social distancing systems and queuing technology to increase safety for customers and employees, while improving the efficiency of the waiting line. Within three weeks, the system was deployed in hundreds of locations.

At the heart of the queuing solution is a Qtrac CF electronic queuing system, which integrates digital signage and flashing cash register lights to signal the next customer that there’s an open cash register. Paired with a single-line queue, the system keeps crowds from forming around registers and provides a safe, uncrowded access lane for traveling to an open register. A swing gate barrier, stanchions, signage and floor stickers ensure additional social distancing as customers wait their turn.

“The case study helps to demonstrate how, with the right solutions, businesses can create a safe in-store environment for both their customers and employees,” said Perry Kuklin, director of marketing for Lavi Industries, in a press release. “Additionally, the electronic queuing system increases customer flow and service rate, effectively reducing both real and perceived wait times.”

Coronavirus Resources

NACS has compiled resources to help the convenience retail community navigate the COVID-19 crisis. For news updates and guidance, visit our coronavirus resources page.

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