Who Has America’s Best Customer Service?

QuikTrip, Wawa and Sheetz top the list for convenience stores in Newsweek’s poll results for 2019.

January 25, 2019

NEW YORK CITY – With more Americans than ever working in retail than in any other economic sector, Newsweek examined the “more personal factor in business success: the ways in which many companies nurture their relationships with consumer.”

“America’s Best Customer Service 2019” reports on “the waitress who knows your coffee order; the dry cleaner who saves your favorite sweater; the bakery you visit every weekend whose manager gives your daughter an extra cookie—those aren’t merely transactions. They’re relationships. Your community.”

The survey, conducted with global research firm Statista analyzed data in 141 retail categories, including convenience stores, supermarkets and drugstores to find the companies with the best customer service. “The automated future is already upon us, and the hope is that we—as a nation and as individuals—can shape it to our advantage. … Robots don’t crave human connection and meaningful work. We do.”

Here are the top three companies in the convenience store, pharmacy/drugstore and supermarket channels who offer the best customer service.

Convenience Stores

  1. QuikTrip
  2. Wawa
  3. Sheetz 
Pharmacies and Drugstores
  1. Good Neighbor Pharmacy
  2. Walgreens
  3. CVS Pharmacy 
  1. Publix
  2. ShopRite
  3. Trader Joe’s