7-Eleven Finds More Ways to Deliver During COVID-19

The c-store chain has seven order platforms available to serve customers. 

October 22, 2020

IRVING, Texas7-Eleven Inc. has added three of the largest U.S. ordering platforms—Uber Eats, Grubhub and Instacart—to its delivery portfolio, the company announced, giving customers access to the thousands of products found on 7-Eleven shelves.

"When 7-Eleven began offering delivery in 2017, we certainly didn't foresee a pandemic accelerating on-demand ordering platforms from convenient to essential," said Chris Tanco, COO, 7-Eleven. "This year, we've doubled our delivery footprint and quadrupled our daily delivery orders because customers know they can count on us for their necessities in about 30 minutes. We look forward to continuing to respond as our customers' shopping behaviors rapidly change."

As NACS Daily reported in April, 7-Eleven was quick to expand delivery options to customers. With online education and work-from-home still the norm, customers can get products delivered directly from 7-Eleven with their proprietary 7NOW delivery app or through the three major platforms, plus Postmates, DoorDash, Google and Favor (Texas-only).

With these platforms, 7-Eleven can offer on-demand ordering to more than 90% of the convenience retailer's footprint. Instacart, the most recent addition, will offer 7-Eleven products in most U.S. markets by the end of the year. For added peace of mind, customers can request contactless delivery for their orders, and the order will be left at the door.*

"Our customers crave convenience now more than ever," Raghu Mahadevan, vice president of digital and head of delivery, 7-Eleven. "Today, that may mean ordering in more frequently because they're staying home and avoiding crowds. But it could also mean delivering Slurpee drinks to the beach or ice to a socially distanced backyard barbecue. These extraordinary times have accelerated our efforts to get the products to our customers as safely as possible."

Grubhub, Uber Eats and Instacart are all app-based platforms that can be downloaded from the App Store or Google Play. Shoppers also can access the delivery platforms by visiting their websites: grubhub.comubereats.com and instacart.com. Shoppers simply download or access their preferred app, search and select 7-Eleven from the list of retailers, click on products to order and pay in the app.

In today’s competitive environment, retailers of types are adopting last-mile service offerings, which will be explored at the upcoming NACS Crack the Code Experience in the two sessions Driven to Delivery and From Last Mile to Cashless: Trends Accelerated by COVID-19. Don’t forget to register for the Crack the Code Experience today!

*Contactless delivery is not available for age-restricted items like alcohol and tobacco. Age verification is required at delivery.

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