IRVING, Texas—7-Eleven has joined with national delivery platforms—Postmates and DoorDash, in addition to Google—to expand service to more customers nationwide, the company reports. The chain also uses its proprietary 7NOW delivery app to bring food and merchandise to customers, and in Texas, shoppers can call on Favor Delivery.
Due to the coronavirus pandemic, many Americans are under “stay-at-home” orders, unable to run to the store for necessities or even a treat. To better serve those consumers, 7-Eleven is partnering with more delivery providers to ensure on-demand ordering in more than 90% of participating U.S. 7-Eleven stores. For added peace of mind, customers can request contactless delivery, which leaves orders at the door.
“How convenience is defined is completely different today than it was just a month ago,” said Chris Tanco, chief operating officer for 7-Eleven. “Our customers are now looking for more convenient shopping solutions at home. Every day, 7-Eleven is working hard to come up with new ways to ensure that people can still get the products they need and want in the most convenient way for them.”
Postmates, DoorDash and Favor are all app-based platforms that can be downloaded from the App Store or Google Play. Shoppers also can access the delivery platforms by visiting their respective websites: postmates.com, doordash.com and favordelivery.com. Shoppers download or access their preferred delivery platform, search and select 7-Eleven from the list of retailers, order by clicking on the products they want and then pay in the app. On DoorDash, 7-Eleven also can be found in the Convenience tab at the top of the app.
Customers also can search "7-eleven near me" across Google Search, Google Maps and Google Assistant to order from 7-Eleven locations.
“7-Eleven customers crave convenience and that’s what we're here for, especially now when more customers are looking to get what they need without leaving their house,” said Raghu Mahadevan, vice president of Digital and head of Delivery. “Expanding the marketplace beyond our stores has been a strategic goal, and these extraordinary times have accelerated our efforts to get the products our customers want and need to them as safely as possible.”
For more on delivery options for c-stores, read “Labor and Delivery” in the April issue of NACS Magazine.
NACS has compiled resources to help the convenience retail community navigate the COVID-19 crisis. For news updates and guidance, visit our coronavirus resources page.