Curbside Convenience

Kum & Go is rolling out full-service fuel and curbside pickup; Sheetz launches a new app feature.

April 09, 2020

DES MOINES, Iowa and ALTOONA, Pa.—Convenience stores Kum & Go and Sheetz are rolling out new options to allow customers to maintain the government’s advice to social distance. First up, providing full-service fill-ups at the gas island and product pickup at the curb at select Des Moines-area locations is Kum & Go. The company announced plans to expand the services to all stores across Iowa, Missouri, Kansas, Arkansas, Oklahoma, Nebraska, North Dakota, South Dakota, Minnesota, Montana, Colorado and Wyoming starting next week.

This program is part of a broader effort by the chain to give customers more fueling and buying options during the coronavirus pandemic. To receive full-service fueling, customers call the main store number when they pull up to the pump. The customer passes their card or cash to a glove-wearing associate, who then handles the transaction and does the fueling.

To pick up food and merchandise at the curb, customers call the main store phone number and place their order, which is delivered to their vehicle upon arrival.

“We are always looking for ways to better safeguard our customers and associates,” said Tanner Krause, president, Kum & Go. “Going back to our roots to provide a full-service fueling option can help people maintain social distancing and avoid common touch points. Our stores provide essential services and goods, and we are proud to be able to support our communities during these challenging times.”

Altoona, Pa.-based Sheetz announced the launch of a new “SHcan & Go!” feature for its customers at all 600 stores, which would allow shoppers to scan and pay for products through the Sheetz app, as well as minimize the need for interaction during the checkout process.

“This new feature continues to deliver on our mission to be the ultimate in convenience, allowing customers to scan and pay for items they need easily and quickly,” said Travis Sheetz, president & COO of Sheetz Inc. “Innovation has always been a key driver at Sheetz and we will continue to look for new, innovative ways to serve our customers and provide essential needs in these uncertain times.”

With the health of both their employees and customers in mind, Sheetz’ top priority remains serving their communities and limiting the spread of COVID-19. In addition to the app’s new feature, Sheetz has recently instituted several changes, including the suspension of self-serve fountain beverages, fresh brewed tea, frozen drinks, coffee, F’Real milkshakes and bakery items, along with enhanced routine daily cleaning procedures focusing on high-touch areas. All employees have been retrained in proper hand-washing and hygiene procedures as well.

The app allows for all drinks and snacks to be purchased remotely, though places a limit on gas, age-restricted items requiring ID, Sheetz Brothers Coffee and Made-to-Order food. The latter two items can still be purchased online or separately on the app.

Coronavirus Resources

NACS has compiled resources to help the convenience retail community navigate the COVID-19 crisis. For news updates and guidance, visit our coronavirus resources page.