Wawa Halts Made-to-Order Foodservice in Philly

Four Philly stores will become fulfillment sites for all food pickup and delivery orders.

March 31, 2020

PHILADELPHIA—Wawa stores in Philadelphia have temporarily suspended in-store, built-to-order foodservice, according to the local ABC-TV affiliate. The change went into effect at the 42 Philadelphia Wawa stores at 5 a.m. on Friday.

"Following recent guidance from Philadelphia City officials, we are temporarily suspending built-to-order custom food service ordering in our Philadelphia stores. To help offset this temporary change, we are expanding our express offer of both hot and cold foods to include more options," Wawa said in a statement.

"This change in our Philadelphia City stores will enable us to move people through the store faster and keep their interactions brief, while further encouraging the practice of social distancing. As an essential provider, we will remain open to serve our Philadelphia community with hot and cold express items and an assortment of provisioning and packaged goods, keeping the health and safety of every associate and customer in our store our top priority."

The Philadelphia stores will still offer pre-made hoagies and a selection of hot and cold food items available in the express cases to grab and go. Customers support the change.

"I like it because it's keeping us safe," said customer Hope Barbara.

"I felt there was risk touching the touch screens,” said shopper Adam Dvorin. “I felt waiting for your order was a risk, and I felt being in a closed space where it's tough to keep 6-feet apart [was a risk].”

Wawa's full menu of food options is still available through delivery services. Four Philadelphia stores will be converted into fulfillment sites for all delivery orders and mobile pickup orders. Customers can place their order through the Wawa App and pick up at one of those four locations.

Separately, Wawa said it is installing plastic shields at its checkout counters. “We have already begun asking customers and associates to maintain a distance of 6 ft. from each other inside the store supported through helpful in-store signage, announcements and videos,” Wawa shared with customers. “We are enhancing and reinforcing this effort with visual floor markers to support maintaining a healthy distance and with distancing aids, in the form of clear, plastic shields, at our check-out counters.”  

Coronavirus Resources

NACS has compiled resources to help the convenience retail community navigate the COVID-19 crisis. For news updates and guidance, visit our coronavirus resources page.

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