Robots May Take Your Next Fast-Food Order

DENVER, Colo. – At a Good Times Burgers and Frozen Custard location in Denver, Colorado, your drive-thru order will be taken by a voice-based artificial intelligence customer service platform. Futurism.com reported that a Colorado based startup, Valyant AI, announced the new service platform, using robots to enhance a true aspect of a customer’s experience.

“Seconds count in the drive-thru, and if customers see a long line, they’ll often keep driving and look for another restaurant,” said Valyant AI CEO Rob Carpenter. “By improving ordering accuracy and decreasing wait times, our platform improves the customer service experience and allows Good Times to serve more customers more quickly.”

The fast food AI has a game plan for every customer who pulls up: Greet the customer, take their order, send them down the line.

“By freeing employees to spend more time focused on the customer at the window, we’re providing better and faster service to our customers and a more enjoyable experience for our employees,” said Good Times COO Scott Lefever in a press release.

It’s the latest development in automation infiltrating the fast food industry. We already have self-serve kiosks, robots that cook and self-cleaning equipment. And when concerns arise about robots taking jobs from humans, Futurism.com points to the problem that the industry is having with finding and keeping employees.