Beating the 90‑Day Escape: How Better Onboarding Reduces Turnover
Turnover in convenience and fuel retail is costly, and for many stores, the biggest losses happen in the first 90 days of employment. High ghost rates, rising hiring costs, and strained store teams make early‑tenure retention one of the most urgent challenges for HR leaders today.
This webinar kicks off a three‑part summer series designed to help HR professionals build a stronger, more consistent employee experience from day one in order to increase long-term retention and ultimately customer satisfaction that shows up on your bottom line.
In this first session, Alisha Black, SHRM‑CP and Vice President of HR, will share practical strategies her team has used to reduce turnover, boost early‑tenure engagement, and strengthen the onboarding journey. The NACS Research team will also highlight industry averages across key recruiting and retention metrics to help you benchmark what “good” looks like and understand when it’s time to take a closer look at your processes.
In this session, you’ll learn:
- Why the first 90 days are the most critical—and most expensive—period of the employee lifecycle
- What drives early turnover in convenience retail
- How to strengthen interviews, onboarding, and first impressions to reduce early quits
- What successful onboarding looks like in real stores
- Ways to use feedback tools (surveys, stay/exit interviews, etc.) to identify patterns before turnover spikes
Attending the live session will also earn you 1 CEU credit towards one of the following recertifications through SHRM and HR Certification Institute® (HRCI®): aPHR®, aPHRi™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™, or SPHRi™.
Mar 24, 2026
Turnover in convenience and fuel retail is costly, and for many stores, the biggest losses happen in the first 90 days of employment. High ghost rates, rising hiring costs, and strained store teams make early‑tenure retention one of the most urgent challenges for HR leaders today.
This webinar kicks off a three‑part summer series designed to help HR professionals build a stronger, more consistent employee experience from day one in order to increase long-term retention and ultimately customer satisfaction that shows up on your bottom line.
In this first session, Alisha Black, SHRM‑CP and Vice President of HR, will share practical strategies her team has used to reduce turnover, boost early‑tenure engagement, and strengthen the onboarding journey. The NACS Research team will also highlight industry averages across key recruiting and retention metrics to help you benchmark what “good” looks like and understand when it’s time to take a closer look at your processes.
In this session, you’ll learn:
- Why the first 90 days are the most critical—and most expensive—period of the employee lifecycle
- What drives early turnover in convenience retail
- How to strengthen interviews, onboarding, and first impressions to reduce early quits
- What successful onboarding looks like in real stores
- Ways to use feedback tools (surveys, stay/exit interviews, etc.) to identify patterns before turnover spikes
Attending the live session will also earn you 1 CEU credit towards one of the following recertifications through SHRM and HR Certification Institute® (HRCI®): aPHR®, aPHRi™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™, or SPHRi™.
