How Better Onboarding Reduces Employee Turnover

Turnover in the convenience and fuel retail industry is a challenge for operators, and for many stores, the biggest losses happen in the first 90 days of employment. When you add the rising costs to hire and train employees, early retention becomes one of the most urgent priorities for HR leaders today.

Join NACS for a free live session on Tuesday, March 24 at 3:30 p.m. EST, titled “Beating the 90-Day Escape: How Better Onboarding Reduces Turnover,” to learn strategies to reduce turnover and increase early retention.

The session kicks off a multi-part summer series designed to help HR professionals build a stronger, more consistent employee experience from day one, which will help to increase long-term retention—and ultimately customer satisfaction.

In this first session, Alisha Black, SHRM-CP and Vice President of HR at Huck’s Food and Fuel, will share practical strategies her team has used to reduce turnover, boost early tenure engagement and strengthen the onboarding process.

The NACS Research team will also highlight industry averages across key recruiting and retention metrics to help you benchmark what “good” looks like and understand when it’s time to take a closer look at your processes.

Register for the session here.

Onboarding experiences and training programs look different from company to company, but retailers agree that immersing employees in company culture and helping them connect with your brand from the beginning has a major impact on employee engagement.

Read more about retailers that are going beyond the basics and evolving their hiring, training and retention strategies to engage store employees in the August 2025 issue of NACS Magazine article “Fuel Your Frontline Workforce.”