Plan Now for 2021

EMV, innovation, a technology roadmap and social media top the list of critical topics for retailers.

October 30, 2020

ALEXANDRIA, Va.—What 2021 will bring is anyone’s guess, but that doesn’t mean you can’t prepare for the coming year. So, get your calendars out and start planning for 2021 with these NACS Crack the Code Experience Education Sessions. View a wide range of digital sessions led by industry experts addressing real-world business challenges to help you put ideas into practice.

Social Media Success: Winning the War for Attention

Social media can create buzz and fans, but it can also bring a “tweetstorm” of criticism if not handled correctly. Learn the strategies Lisa Dell’Alba, president/CEO of Square One Markets, Inc.; Anthony Perrine, president of Lou Perrine's Gas & Groceries; and Ariel Rubin, communications director for Kum & Go, put into practice when using social media platforms. Discover how to use social media to bring in customers and how to reply to unfavorable comments.

Open the Door to Innovation

Discuss innovation with Mary Beth Green, chief innovation officer at Sheetz. Green will reveal how the Sheetz innovation team rises to these challenges—and what best practices they use to stay at the forefront of what consumers want.

Accelerating Growth in a Disrupted Retail Landscape

Everyone has experienced disruption this year, and those changes have fast-tracked changes in convenience retail. Lori Buss Stillman, NACS vice president of research, shares key lessons of 2020, plus insights for how to fuel growth via digital technology, customer experience and relevancy.

The NACS/Conexxus Technology Roadmap

Want to “see” 10 years into the future to know what technology and cultural revolutions might be coming? Gray Taylor, executive director of Conexxus, will give an annual snapshot of what relevant technologies will become reality.

The EMV Extension: The Case for Acting Now and Thinking Ahead

Come April 2021, the liability for EMV will shift to retailers at their automated fuel dispensers. Linda Toth, managing director for Conexxus, will provide steps for retailers to take now to prepare.

View the full education lineup and filter sessions by topics—Category Management, Customer Experience, Foodservice, Fuels, Government Relations, HR/Labor, Marketing, Operations, Professional Development, Small Operator, Supplier and Technology.

Each Crack the Code Experience education session will be available in three ways: live, encore and on-demand.

The NACS Crack the Code Experience runs November 2 through December 4, 2020. There’s still time to register for your own Crack the Code Experience! Don’t delay—register today!

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