Wawa Shares ‘New Ways for Old Friends’

The retailer outlines how stores will transition to normal and what changes customers will see. 

May 15, 2020

WAWA, Pa.—Wawa has created the “Wawa Clean Force” of dedicated and trained team members working in its stores every day to keep them clean, sanitized and safe, Wawa President and CEO Chris Gheysens said in a message to customers Wednesday.

“Throughout the COVID-19 crisis, we have stayed focused on serving as an essential provider as safely as possible and giving back to our communities,” Gheysens said. “And now as some areas begin transitioning back to a new normal, many will notice that the world is looking a bit different. At Wawa, we want to make this transition as easy as possible, so we have been making a few key changes of our own to make sure we are here for you in the safest, most convenient ways possible,” he said.

Gheysens outlined four key ways Wawa is working to keep customers safe and continuing to support local communities:

1. Launching The Wawa Clean Force. Wawa made significant enhancements to keep stores constantly cleaned, top to bottom. Wawa created the Wawa Clean Force, a dedicated and trained sanitizing swat team working at each store every day with one job: Keeping stores clean, sanitized and safe.

2. Upping Safe Behaviors. The chain has added even more protections and policies, including masks and gloves for all associates; clear plastic safety guards at checkout and foodservice counters; even more frequent hand-washing standards; and wellness temperature checks for associates before each shift. For customers, the chain will help them continue social distancing with friendly visual markers, more hand-sanitizer stations and a renewed focus on making sure each visit is fast and friendly.

3. Offering More Digital and Delivery Options. Wawa has expanded door-to-door delivery services covering 95% of its market area through partners like DoorDash, Uber Eats and Grubhub. “We’re also encouraging our customers to use the Wawa App when possible to browse menu items, order electronically and pay in advance to skip the line. We are taking our out-of-store experiences to a whole new level, including expanding curbside pickup,” Gheysens said.

4. Heightened Community Giving. To address some of the unprecedented challenges across its communities, The Wawa Foundation established an Emergency Food Distribution Fund which continues to review and distribute grants to nonprofit organizations fighting hunger wherever it’s needed most. Wawa’s Community Care and store teams have provided more than $1 million in COVID-19 hunger-relief to date and continue to distribute food and meals throughout its communities to families, seniors and some of the most vulnerable individuals.

Coronavirus Resources

NACS has compiled resources to help the convenience retail community navigate the COVID-19 crisis. For news updates and guidance, visit our coronavirus resources page.

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