ALEXANDRIA, Va.—Today’s dynamic landscape requires agility along with a balance of efficiency and effectiveness to free up resources and fuel new growth. But how do you know where to invest in technology and how to harness data to deliver targeted, personalized offerings and customer experiences?
For more than half a century, the convenience and fuel retailing industry has relied on the NACS State of the Industry Report® to answer that question and more. The report gives retailers the essential edge to win trips, exceed shopper expectations and grow in an increasingly competitive retail landscape.
But the report is more than numbers and statistical analysis. The NACS State of the Industry Report gives retailers an in-depth understanding of the big picture with data and analysis on economic, market and shopper dynamics. The numbers help convenience retailers—and their supplier partners—maximize effectiveness and profitability with ‘insider access’ to aggregated financial, operational and category data from more than 24,000 convenience stores across the United States.
At one of the most defining moments in our industry’s history, having a solid grasp on 2019 performance is essential to navigate the challenges now being faced by retailers and the shoppers they serve. As convenience retail pivots to the new patterns and behaviors emerging out of the COVID-19 pandemic, it is essential to be able to see metrics that enable you to make sound decisions on operations and financial headwinds. “At its heart, this data-rich resource provides the industry with an unmatched ability to measure performance against important industry averages, or by quartile performance,” said Lori Stillman, vice president, research for NACS. “These data and insights will be essential as retailers build upon the success of 2019 to evolve offerings to meet the needs of today’s convenience-minded shopper.
This year’s report celebrates the 50th anniversary of the NACS State of the Industry report with a commemorative edition. Pre-orders for both hard copy (last year in this format) and digital PDF versions are available now here. The report will be released in June 2020.