QuikTrip Asks Customers for Change

Coins are scarce, so c-stores are putting out a call for pennies, nickels, dimes and quarters.

June 26, 2020

TULSA, Okla.—Pennies, nickels, dimes and quarters are in short supply across the country, and QuikTrip is asking customers to pay with the change in their pockets to combat the shortage, Tulsa World reports.

“Signage is up now, or in the process of going up, notifying customers about the coin shortage,” said Mike Thornbrugh, manager of public and government affairs for QuikTrip Corp. “If they can, we’re asking that they use exact change to help out or use a debit or credit card or other contactless forms of payment. And we are asking people who have extra change to redeem it with us.”

COVID-19 has disrupted the supply chain and normal currency circulation patterns, triggering many cash-dependent businesses like convenience stores to scramble to find enough coins to make change. Last week, the U.S. Federal Reserve issued a rationing order that would reduce the coin rolls banks receive and announced it would be working with the U.S. Mint to ramp up coin production.

But that won’t come soon enough to help retailers make change for cash-paying customers. For customers due coins, QuikTrip is offering to put the amount owed on a QT gift card. But Thornburgh has high hopes that the call for coins will ease the chain’s change shortage.

“I think I’m probably like most people. I collect coins and redeem them at a certain point, so I probably have $50 to $60 worth of coins,” said Thornbrugh. “Don’t bring a wheelbarrow full—let’s use moderation. But we want to be proactive because this potential is out there, and I think you are going to see a lot of places doing things like this. If you can help us, we think it will help out the situation quite a bit.”

Coronavirus Resources

NACS has compiled resources to help the convenience retail community navigate the COVID-19 crisis. For news updates and guidance, visit our coronavirus resources page.