MAPCO Introduces Full Service at the Pump

The chain wants to give guests a touchless shopping experience from their vehicles. 

June 12, 2020

FRANKLIN, Tenn.—MAPCO now offers Full Service+ to provide guests at participating stores with a full touchless shopping experience from the comfort and safety of their cars. Initially, the service is available at a dozen locations.

Guests at these stores can pull up to one of the gas pumps, and MAPCO gas attendants will pump gas and clean windshields. Store attendants will deliver anything customers need in-store to their cars (excluding age-restricted items). Customers pay via touchless credit card payments from inside their car.

These benefits are in addition to the precautions all employees take at MAPCO stores, including offering plastic gloves and sanitizer to protect guests and team members.

“At MAPCO, the health and safety of our team members and guests is our top priority. We have implemented a number of precautionary measures to support CDC recommendations and remain a safe place for our communities in this difficult time. All commonly touched surfaces (gas nozzles, pin pads, etc.) are sanitized at least every two hours,” said MAPCO CEO Frederic Chaveyriat in a statement.

Dedicated team members are continually cleaning during the busiest hours, while MAPCO has limited store occupancy and has placed social distancing signage around the store.

“MAPCO appreciates our frontline heroes and is committed to remaining open during regular operating hours to ensure we’re always available for our health-care workers, first responders, civil servants, retail employees and other essential workers. Protecting the earnings of our team during this uncertainty, with no layoffs or hour reductions, and remaining ready to fuel our frontline heroes during this crisis are key commitments for MAPCO at this time,” said Chaveyriat.

Coronavirus Resources

NACS has compiled resources to help the convenience retail community navigate the COVID-19 crisis. For news updates and guidance, visit our coronavirus resources page.

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